Initiated Refund process, but uncertain what to do, but wait ?

[inner_cent]

Hi,

Sorry, first time on here, and was adviced by some people to come the great community ehre to seek advice what to do.

I have been hunting around for a Fishfinder on ebay for awhile and finally saw one that the model is selling with starting bid at $75, but buy it now for $100 (plus shipping of $15). For a brand new  the price ranged from approximately $169 (ebay) to $200 in BCF. So $105 buy it out right is not a reasonable price for a second hand.

The Ad has a very short descrption, and this is the exact description in the ad:

"Lowrance elite 4x chirp with sonar, used a few times and then upgraded head unit and mount"

and with three photo attached (1 with the head unit, one with the photo of the abck of the unit, and another one is the unit on the bed with some cables).

So I go ahead of did a Buy it now and paid by paypal immediately. 3-4 days later, i received the package that contains the head unit of the device, with the sensor cables (But the sensor has been cut and not include in the package received), and did not have the power cable either.

Tried to communicate the seller through ebay's messaging faclities to ascertain why the sensor was cut and not in the package, and the power cord. He responded that sensor is never included in the sell, nor the power cord. What I get is what he show in picture.  

As i try to tell him his description indicated it comes  with sonar (some people called it sonar, instead of the proper name), hence any reasonable person would interpret the item selling is the complete package. If anything not included in teh package, he should had specified as  "AS IS" or "Head unit only".

As now the sensor cable is cut and without sensor which is integral part of the whole fish finder, this is basically a useless item. to replace the sensor and the power cable, it would costs more than buying the whole package directly form the shop.

After seeking some advice from some other fishing forum members, they all agree they would have intepret the ad as selling complete package. Since the seller won't play ball to take responsible that he did not specify the missing part, I should just go ahead and initial Return to Seller process.

After i initiated, he has responded back to me through the MBG process, and I quote this is the exact message from ebay and him:

"

27 Jun:Seller approved your return request
27 Jun:The seller sent you a message
Message:There is no refund available, it is shows what it comes with in the pictures and says there is just the unit and mount, it is not my fault if you mis read or jumped the gun before asking questions if you were unsure

"

I wanted to response back to him thorugh teh MBG process, but I do not see any function/reply button allow me to. Do I suppose to use the ebay normal contact seller messaging to reply back to him ? Or is it the seller somehow approved my return requests , so no response required from me?

Any advice will be greatful, as this is my first time disputing a purchase ( and not that i really that much from ebay though...)

[phorum_junkie*]

The seller has given virtually no information and unless something shown in the pictures is not included you could have a difficult job winning a not as described dispute. With so little info I would have been sending a lot of questions to make sure I got exactly what I thought I would be getting.

All you can do now is escalate it to allow ebay to make the decision on who wins the dispute, you need to be very detailed and organised about why it is not as described and I am still not sure you will win. If you do then the sller will have to pay for return postage, if you lose I doubt continuing the fight will do a lot of good but if you become a squeaky wheel with ebay they may eventually refund you.

[cq_tech]

Go to your nearest BCF store or Lowrance dealer and ask them if they would be kind enough to inspect yours to see if it is in working condition, and if not, why not. While there, you can also take photographs of everything that is supplied in the box with a brand new one to emphasise your point and eBay will soon see that yours couldn't possibly work with either a missing or non-functional tranducer (assuming that's the case).

[harley_babes_hoard]

Did you get what was in the picture? if so then you got what you paid for. If you were in doubt you should have asked. The Ad does not say new, it clearly says used. If the cable is cut then take a photo of it, ring (not email) ebay and tell them the item is not as described (cut cable) and that the seller will not pay for return postage.

[lane-ends]

This is like selling a tv with the tuner removed. It is no longer a TV its a screen with the power cable cut off also. Non of this is mentioned or hinted at, nor does it say that what is in the photo is all you get, effectly part of a fish finder

Dont need to get the unit tested. The bit that makes it work and represents 80% of the cost of the unit has been removed. Don't need to go to sony to find out if a TV will work without a tuner.

Same as a pair of pants with the zipper fly removed. Why would you ask?

Seller has already selected to accepted return, processed under not as described, Then stated they wont refund.

Dont debate it with seller he is not wanting to play the game. let it escalate to Ebay and point out essentially working parts to enable the unit to function are missing without being mentioned. These parts are not accessories but have been deliberately cut off.

[lane-ends]

Do not message outside of resolution process. If you were to negotiate at all it would only to pay return post, but you shouldn't have to.

[inner_cent]

Thank you all replied. 

I assume the ball is in seller's court and i need to wait till 3 days then ask eBay to step in. Until then , It 's a bit frustrating I cannot response back to his allegation in the MBG process, as I can't see any function available to me except upload photo.......

Feel so hand tied atm. 

[lyndal1838]

So upload photos of the cut cable and the parts that you actually got.  If you can get a photo of the fully workable item I would add that as well.

Ebay bases their decision on the evidence you make available to them so you need to push your case.

[imastawka]

I'd do what Lyndal says. 

Looking at the sellers pics,  if I was ebay,  I wouldn't know what I was looking at!

[lane-ends]

Link to full system showing complete system including missing part

http://www.chsmith.com.au/Products/Lowrance-Elite-4x-CHIRP-Fishfinder.html

Link to replacement part

http://www.chsmith.com.au/Products/Lowrance-Transom-Mount-HDI-Transducers.html

Bit you received is display screen and control panel only. The working sonar component is the missing part hence the major part of the cost