on 05-01-2022 08:57 PM
I recently won an auction and waited until the date that it said my item should arrive. I have contacted the seller and the purchase has been cancelled (for reasons that don't seem to add up to me). I have been given a full refund but I have been out of pocket for almost 2 weeks and there seems to be no way I can report my concerns to Ebay. On the resolution centre page that I got to, it just seems to get to a point where it says that because I recieved a full refund, I can't take any further action.
on 08-01-2022 09:36 PM
And I have dealt with some of the most decent sellers one could ever hope to.
@davewil1964 wrote:
Yet this is the first time you mentioned them. You seem you have a negative mindset. As evinced by your many posts lamenting seller standards.
Like any rating websites - people only use them when they have an issue, thus they are not generally representative of reality.
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Not at all sir! On various occasions I have mentioned some great sellers. One in particular I mentioned, went out of her way beyond the call of duty.
If I mention negative examples it's because the conversation or rather topic is about someone's negative experience. OP here, namely ful213254 had a negative experience. This board is usually about problems for buyers so much of the content is going to be about that.
NIWFTCTPTMW
on 08-01-2022 10:09 PM
on 08-01-2022 10:40 PM
IIIAAIDTTMTDOTAC
If I Invent An Acronym I Do Try To Make The Definition Of That acronym Clear
4channel, would you explain your acronym? In the interests of clarity, since this is a Discussion Board for people needing advice or help…? (I’ll admit you have me stumped!)
on 08-01-2022 10:45 PM
@4channel wrote:
This is why a 3 strikes and you're out or suspended kind of thing is best. Some rule needs to be enforced. If sellers are allowed to get away with dishonest practices then they will keep on doing so.
This just goes back to what I was talking about earlier - inflexible rules like this just result in people taking action to protect themselves from eBay or the consequences, which are generally not in the other party's interest.
Instead of cancelling the sale, people will go through all of the necessary motions and do whatever causes them the least amount of issues. So, what would be the next suggestion? Ban all sellers who have 3 non-arrival cases in quick succession? That'll sweep up a whole heap of sellers who did nothing wrong at all.
"The right thing to do" can't always translate into enforceable rules that don't discriminate or cause more harm than good.
on 08-01-2022 11:34 PM
@digital*ghost wrote:So, what would be the next suggestion? Ban all sellers who have 3 non-arrival cases in quick succession? That'll sweep up a whole heap of sellers who did nothing wrong at all.
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No, nothing next! Just to be clear, we're talking about sellers telling lies because they are not happy with a finishing price in their auctions. This is what the thread is about. This is what the OP experienced.
It should be obvious if a seller cancels transactions of low finishing auctions, or comes up with excuses 3 times with a certain determined period, they get suspended.
on 08-01-2022 11:44 PM
You missed my point, though - sellers will just take action to make it less obvious so they can avoid the 'strikes'.
You can already see this in the number of sellers who choose "buyer asked to cancel" or "there's a problem with the buyer's address" when they cancel a sale, specifically avoiding "item is damaged or out of stock" because that does effectively give them a strike.
Not to mention any such action against accounts for engaging in behaviour that "seems like" X is inevitably bound to handled by an algorithm / bots that in turn will inevitably sweep up sellers who have done nothing wrong - this already happens with the rules about dropshipping using retailers etc.
It's impossible to look at things from an "ideally, what I'd like..." kind of perspective, they have to be looked at in the proper context, and that context is eBay, how they handle the enforcement of their rules, how they have to allow for a margin of error so that they can minimise the number of times they get it wrong, and ultimately what brings the most utility to the site. Like it or not, both buyers and sellers being able to choose not to go through with a sale (unless forced via legal proceedings) has considerably more utility to eBay than coming up with ways to automatically flick members who don't always do as another member would like.
on 08-01-2022 11:50 PM
@4channel wrote:
@4channel wrote:While there's a possibility that some sellers would try the old "must have got lost in the post, ", I think it would be less of an occurrence . Sellers would be more likely to fall into line if they knew they couldn't try the old "Oh, I accidentally dropped it" or the "I just went down the road to get a loaf of bread and someone must have climbed into the window and taken it while I was gone" caper.
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@digital*ghost wroteSellers will always be able to do this - because there will always be cases where an item can't be supplied for legitimate reasons, and therefore ebay will always provide an allowance for it.
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Some sellers may do this. But that's why I suggested in a prev post, a 3 strikes and you're out kind of thing. If the behaviour repeats within a certain time then it's a fairly good indicator that something's up!
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@digital*ghost wrote
It even happened to me once - as I've mentioned before, I used to auction clothing. One time I had a really unusual vintage bolero (short jacket) with embroidered patterns. My routine was to list the items to end on a Sunday, clean / wash all of the pre-owned items over the weekend so they'd be super-fresh and ready for shipping on the Monday. Come the day of auction end, I followed what I thought were the washing instructions on the jacket (spoiler alert: I got them wrong).
I ended up completely ruining it, and it was too late to end the auction. I messaged the winning bidder immediately once it ended and told her it had unfortunately been ruined beyond repair and not to make payment. Well, she made payment and didn't seem to believe me - I offered to send photos, and to even send the jacket to her for free if she wanted, and it wasn't until then that she begrudgingly accepted my explanation of what happened.
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An unfortunate accident. When I was selling, I operated in a completely different manner. Any preparations, cleaning, adjustments were done well and truly before the listing. That avoided any unnecessary unforeseen issues and it helped me with grading better as a finished graded product is actual and listed as such. So in short, there are 4 stages as far as I'm concerned.
Choosing item .. .. inspecting item .. .. grading .. .. and then listing item. If item when under inspection needed cleaning then that is done before grading.
Only once did I feel that I had over-graded an item. I had listed it and it was won. So, I was tossing it around in my mind if my grading was up to standard. Looking back now it was ok, but I have always been very strict on myself. In the beginning very much so! Anyway, I threw in a collectable surprise gift.
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@digital*ghost wrote:
There would be many sellers who similarly find themselves in circumstances where they suddenly can not supply the item, but also can not prove why, either immediately or at all (stolen goods for example) - eBay has to balance an allowance for sellers to be subject to circumstances beyond their control (or, in my case, unwise and unwitting decision-making) with buyers screaming for blood when they don't follow-through.
In terms of overall utility, an escape clause does less harm than indiscriminate ban-hammers.
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This is why a 3 strikes and you're out or suspended kind of thing is best. Some rule needs to be enforced. If sellers are allowed to get away with dishonest practices then they will keep on doing so.
One US seller ********* who I have dealt with has a big turnover. This seller is very dishonest, refuses to take responsibility for their mistakes and even tried to get extra money out of me after I had paid for and received a shoddy item. I had to pay for the return out of my own pocket. Thankfully as a one-off gesture, PayPal stepped in and covered it and refunded me. I've dealt with others who are nothing but liars and thieves. And I have dealt with people who are mentally / emotionally incapable, or too immature of rectifying an issue or taking responsibility for cavalier grading. And I have dealt with some of the most decent sellers one could ever hope to.
See 4channel, this is exactly what I was talking about. You could have had some really excellent and helpful information in there, but it will never be read, because it's way too long and difficult to read. Just some friendly advice, that's all.
on 08-01-2022 11:51 PM
Didn't miss your point. I just don't think that this would happen on a scale that your post may suggest.
At the moment sellers who want the benefits of starting low to make big bucks expect the buyer to comply but some don't want to abide by the same standards. It's a 2 way street. There's got to be something better in place to keep sellers in line. I've read about multiple accounts of angry upset bidders who feel done in!
09-01-2022 12:10 AM - edited 09-01-2022 12:10 AM
@4channel wrote:Didn't miss your point. I just don't think that this would happen on a scale that your post may suggest.
So, you think the majority of sellers who have no problem breaking the rules re: honouring sales will dutifully and humbly accept the consequences of that action when there are alternative options that will avoid said consequences?
09-01-2022 01:53 AM - edited 09-01-2022 01:56 AM
@*sons_and_daughters* wrote:See 4channel, this is exactly what I was talking about. You could have had some really excellent and helpful information in there, but it will never be read, because it's way too long and difficult to read. Just some friendly advice, that's all.
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Interestingly some regulars here have no problem with combing through the posts of certain people for "that anything" they can grab to use against them. Mine are no exception when it comes to those who hunt! And this is why I have posters here on ignore. There are 2, maybe 3 that I do not engage with anymore.
Some well-respected members have spoken out about this negative behavior where a certain clique here gangs up on people. Anyway, enough of that for now. I will try to condense replies if that may help you. It could take time to get in the habit.
You'll see in my reply to digital ghost that I explained my stance on preparing items for sale. I believe they should be done cleansed and examined well before grading. Once a satisfactory examination has taken place and condition determined by acceptable standards, then the item can be listed. Not before!
Buyers make money for both eBay and the seller. without the buyer, there is no sale. No profit. Nothing! I just advocate fair treatment for the buyer.