Issue returning an item!

[ictplaza]

Hi,
I purchased a luggage and upon receiving it I noticed that I orderd the wrong size. I contacted the seller for return and the seller asked me to complete the return process via their website!

When I tried to return on ebay it was disabled as if the item is in real estate or motor vehicle or classified ad category! Is the legal for sellers to disable the return option on eBay!

I printed the return label on sellers website which had tracking and returned the luggage which was delivered to seller 4 days ago!

I emailed the seller about the refund but haven't heard back! I aslo purchased the correct luggage size from the same seller and received it!

Should I contact eBay support or get Paypal involved?

Regards,
Sam

[ictplaza]

Sorry I mean %4 restocking fee.

[countessalmirena · Accepted solution]

@ictplaza,

You should have no problem in receiving your refund. I  am a very satisfied repeat customer of POK, and have always found them to be reliable and helpful.

If you have any issues or concerns, don't hesitate to phone them.

Since you did make an error in your original order, a modest restocking fee seems fair enough. I would probably have gone for the store credit option, as they often have the best price on items that I want.

[ictplaza]

Yes overall I was happy with their service. It was my first time returning an item on ebay after using ebay for 12+ years.

[springyzone]

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@ictplaza wrote:
Hi, thanks for your the info.
Yes the seller has POK and offered me refund, exchange or store credit. I asked for refund and their restocking fee was %6 . They offered $164 refund (of $170).

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You did really well.

I bought an item on catch of the day website & the restocking fee of the particular stocker I bought from was 20%. So count yourself lucky!