Item Not As Described advice needed

I have just received an item I ordered... It was supposed to be a brand new box of  GreenTeaX50 sachets x 30.. well that's how I interpreted the listing.

 

What I received was the 30 sachets, loose without the box. This wouldn't normally bother me, but I bought it for a secret santa gift for one of my health freak work colleagues & I expected a sealed box. I'm in debate whether to send it back - would it qualify as a SNAD item?

 

This is the item no 291967633612

 

Cheers 🙂

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Item Not As Described advice needed

Thanks guys for your answers...  The listing is very ambiguous... so it can be interpreted either way ...

 

On the manufacturers website  http://greenteax50.com.au/shop/green-tea-x50-starter-pack-assorted/  they are all sold in the sealed box and they do offer a pack of 30 -  mind you it's $10 more + postage than I paid on ebay, which is why I bought from ebay!!

 

I like your idea Kopenhagen, but I'd still rather be gifting a sealed pack.. I'll feel like im giving a half used pressie !!!

 

 

Message 11 of 38
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Item Not As Described advice needed

It's a Secret Santa - they won't know it was you.

Message 12 of 38
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Item Not As Described advice needed

I'd put in a case of not as described.

As far as I am concerned, the listing is very ambiguous.

No purchaser should have to hunt through a manufacturing website or anything else to see how these things are packaged or sold.

 

The photo they use shows the front of a box. The seller should not use that in their listing if the box is not included. They should show an array of sachets, loose.

 

Misleading. Not good enough.

Message 13 of 38
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Item Not As Described advice needed

It is not enough that it is not as described, it has to be significantly not as described. No way would I consider it not as described never mind the significantly. The OP received 30 unopened/sealed sachets packaged together in whatever they were sent in.

 

 

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Message 14 of 38
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Item Not As Described advice needed

I think the OP has a time sensitve thingie happening.

 

Why open a case for a maybe not as described?

 

So what if there's not a box?

 

It's  for a Secret Santa. It's not like they'll be a repeat customer.   

 

I'd let it ride, otherwise they'll be panicking for a present.

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Item Not As Described advice needed

luckily i buy the tetley tea bags, $3.50 for a hundred............

 

in a box!

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Item Not As Described advice needed


@brerrabbit585 wrote:
If it's sent in a satchel or wrapped in brown paper to send it, that's a package. There's no picture of a box in the listing and no mention of one. The picture is taken FROM a box but it's not OF a box. What others have in their listings has got absolutely nothing to do with what's in this one. How they're sold in supermarkets has nothing to do with this listing either.

There is indeed a picture of the box. That leading photo is of the box.

It is plainly showing the front of a box because the wording on it is 'starter pack' and 30x 3g sachets.

 

I would ask-why show a box in the photo or from a box if the things don't come in a box?

I thought ebay photos were supposed to be of the item itself. I am pretty sure that's the rule.

It is listed a a new item, unopened.

Clearly the sachets are from a box that has been opened.

 

It is extremely misleading to advertise these, showing a photo of a box they came in when they won't come in that box and also when buyers who search for similar items will be seeing ads with a similar leading photo but theirs does come in a box.

 

I'm afraid I would not be happy to give them as a present either. If i got such a present myself I hope I would be polite and all but I would wonder whether they opened the pack and only gave me half the contents or what. Teabags come sealed.

 

What i would be doing myself is opening a case. I would ring ebay if I had to, to explain they came loose, in no box as depicted.

 

Then for the present I would go out and buy some tea from T2 or else a couple of different interesting sealed packs from the shops. Try green soursop tea from Governor's estate. Maybe a few like that.

 

 

 

Message 17 of 38
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Item Not As Described advice needed

To be honest, I would have never bought from that seller anyway because I would have read their feedback first.
Message 18 of 38
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Item Not As Described advice needed

Nerada - 200 pack for $4.00 on special. In a cellophane-sealed box.

Message 19 of 38
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Item Not As Described advice needed

All sounds like a storm in a teacup

 

I don't drink tea

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