Item Not Received

[patchoo78]

IN early December I ordered a screen protector for a Wii U from Hong Kong, it was marked as posted on the 7th of Dec but still not received,

I sent the seller a message and he asked me to check at the post office, so I did and nothing was there.

I sent him another one saying it still hadn't arrived and he asked if I wanted a refund. The problem is, I still need the screen protector so I asked to send another one and would pay for the extra one should they both arrive

He replied back that if he sent another one then maybe the same problem would happen again and it would go missing, and offered another refund. I could understand if it was an expensive item but it's a screen protector worth $1.98

Am I being unreasonable for wanting another one sent?

[patchoo78]

Sorry to bump an old thread, but I thought I would just ask on here instead of opening a new one.. 

So I accepted the refund for the transaction, and today I get a Cancellation Request.. 

I'm in two minds about the whole situation. On one hand the item wasn't that costly so I can't see accepting the request as a problem, but on the other hand the item did sell and (apparently) was sent...  On top of that, I have agreed to repay the seller if the item does show up...

Thoughts?

[*sparklz*]

If they have refunded then they have not had the sale so I would agree to the cancellation.

The fees on that amount would be so small anyway.

[ausfast]

I would say that it is quite normal for items sent with HK post to take up to a month or more to arrive. They are notorious for being very slow and often packages go missing.

I would accept the item cancellation request if I were you. There is no harm in doing so, the seller just wants to clear the order from their end and get back any fees they had to pay for the transaction.

It is standard to cancel the transaction after a refund has been processed by the seller.

[patchoo78]

Ok,, Just wasn't sure as this is only the second time an item hasn't arrived and I don't think the first seller sent me a cancellation request 

[thesoulyearns]

Yeah, it was nice of the seller to refund so I'd probably agree to the cancellation.

[1980rusty]

Understand the situation. I am still waiting for three items to turn up that were bought at the beginning of December-all posted but no one can tell me where they are. I didn't pay enough to worry about the money side but really wanted the items otherwise I wouldn't have bought them-mine were second hand so can't be replaced-don't really want to open cases against sellers because often is not their fault they are lost in the postal system somewhere. Can't really do much about it all- either cut your loses or hope and pray the postal system finds them eventually! Don't understand when there is a sender address and a receiver address on things how they get lost in limbo somewhere!!!

[phorum_junkie*]

don't really want to open cases against sellers because often is not their fault they are lost in the postal system somewhere

I hope you are joking? It doesn't matter if it is one dollar or a thousand, if you don't receive the goods you should get a refund, the seller should do that without a dispute being opened but if they don't you should absolutely open it.

Not doing so will lead the seller to think they can get away with not sending things and even if it is only a dollar if 100 buyers all took your attitude that would be $100 in the seller's pocket at no cost to them!

If they are lost in the postal system then it is up to the seller to sort it out, find where the parcel is and make sure it is delivered or give you a refund.