Item location misrepresentation

[bulkniffum]

I searched for Items ONLY located in Australia, selected one and then purchased it. I still haven't received it but taking a look at the tracking it is comming from America. I contacted the seller and questioned them and they refuse to explain why, entirely ignoring the question and calling Fraud on my part for expecting them to provide the correct item location. How is this ok?  Ebay have NO email address to forward my complaint to.

[lalala-au]

Here is how to contact Ebay

http://ocsnext.ebay.com.au/ocs/cusr?query=1461

I hope this link works for you if not I can tell you how to get there.

[2011.narelle]

Oh jeez you're a bit of a nightmare for that seller! Very agressive.You know you're dealing with people, right?

[bulkniffum]

I specificly searched for items located in australia.. to be shipped from australia so I'm covered by australian consumer law and it is also approved for use in australia.

All I was asking them to do was list the Item location where the actual item is located as per ebay policy.   Hardly agressive.  They are intentionally doing this and its unacceptable.

[davewil1964]

Unless they are a registered business, you are not covered by Australian consumer law to the extent you think.

If it is electrical/electronic goods then you really should be determining if they are a registered Australian business. Which they could well be. The best bet is to buy from a REAL shop where you get REAL buyer protection for those sorts of things.

And located in Australia is no guarantee of approved for use in Australia anyway.

[lalala-au]

Not sure if you saw this as it is towards the end of their description. Also I see they are a registered Australian business they have their ABN towards the end of the description too.

Free Shipping

Free shipping will typically be organized within three business days of cleared payment.

On occasions, as stock supplies demand, sales may be dispatched from our international offices.

All packages - regardless of dispatch location - are delivered through a tracked shipping method with tracking details logged with eBay.

[bulkniffum]

Thanks, I didn't notice that. I would expect since they only have one Item that they would know where the Item was going to be shipped from.

[davewil1964]

And therein lies the tale.

Buyers assuming instead of actually reading the listing.

You have said elsewhere, in dragging up an old thread, that you will stop buying on eBay. We can only hope.

[lalala-au]

It's all about the fine print these days... I understand what your saying and where your coming from. As an ebay seller and buyer I advise you read everthing!!! It is the only way to know what is going on and also contact the seller if you are uncertain still. Most sellers aren't like this guy all he had to do was ask you if you had missed that part of the description. Instead he was just rude!!!

[bulkniffum]

I usually check things so I was surprised to read this. Having a second look, I noticed this: "The listing below has been updated by the seller, but you can see the item you purchased."

When i go and take a look at that, i see no reference to what you pasted? Even going back to the original one, i still can't find it?