Item marked as 'Delivered' by Auspost but not received

[freshy7]

I ordered an item from WA that was marked as posted on the 15th Aug. Tracking info as follows-

Received by Australia post
Wembley WA
Sat 15 Aug 2.28pm

Item processed at facility
Redbank Qld
Yesterday 10.49am

Onboard for delivery
Bundall Qld
Today 6.51am

Delivered
Southport Qld
Today 11.47am

Ordinarily I get notifications from the Auspost app when items are out for delivery and then delivered but today I didn't- I checked the app myself and saw it was out for delivery so my husband and I made a point of making sure we were listening out for the postie. You can hear anyone drive up or hear the bike postie and we heard neither. Just before 1pm I checked the tracking and it said delivered 11.47am. I checked outside and in our letterbox and nothing, so I checked the neighbours letterboxes and their front stoops (I'm in a block of 3 units and they aren't home during the day) and nothing. No one knocked and didn't hear anyone even pull up so I'm not sure delivery happened at my address.

I contacted the seller to confirm the address it was sent to and they said it was correct and I sent an enquiry to Aus post.

Just wondering what happens from here? Item was $30 if that means anything and was sent via regular post in one of those prepaid satchels I believe.

[freshy7]

This is honestly the first time in my whole life this has ever happened and I do majority of my shopping online. Nothing ever lost in the mail or stolen etc. Was bound to happen at some stage I guess.

[shoppingbag*]

I wouldn't panic just yet. Was it coming via the postman or a Postal delivery van? It is sometimes hard to know, as I have had large parcels delivered by the Postman and small ones by an Australia post delivery van. I had an incident exactly like this, and my item turned up. It seemed the delivery van driver had delivered it to the wrong address. I was told that when it is scanned as "delivered" it Also shows a location on their scanner which can be checked. The Postal service will know who was responsible for delivering this particular item, so their scanner will be checked and they will be questioned. Parcels via Australia Post are covered for $100 if lost in transit, so I think that if the items is lost, then the Seller would refund you and claim the money back from Australia Post. Please let us know on this forum what the outcome is. I hope it turns out well for you.

[freshy7]

Auspost responded to my enquiry already to say that they spoke with the postie and reviewed the route and he remembered putting it in my letterbox. Next step was to have the sender contact them, which I've done. So now waiting to see what happens next.

[michellebartley]

I also hit a message from Australia post stating my parcel was delivered. They actually said the courier had given me the parcel. I said we'll I was home all day that day so that's impossible. I honestly think your parcel will be delivered very soon. It's frustrating I know but be patient.

[4channel]

I mentioned elsewhere that I had an item coming from Hawaii which then went to the US. LA actually. Then for around a month it was nowhere to be seen on the radar. I asked Aust Post and they said that it was nowhere on our shores. Then next day there was a note to say a delivery attempt had been made.

You never can tell with these things.

[*tippy*toes*]

---

@michellebartley wrote:
I also hit a message from Australia post stating my parcel was delivered. They actually said the courier had given me the parcel. I said we'll I was home all day that day so that's impossible. I honestly think your parcel will be delivered very soon. It's frustrating I know but be patient.

---

That's a bit rich coming from you Michelle. 

[davewil1964]

Unfair, tippy.

Michelle almost always counsels patience. Except when it applies to her.

[*tippy*toes*]

---

@davewil1964 wrote:

Unfair, tippy.

Michelle almost always counsels patience. Except when it applies to her.

---

Very true. I hereby retract my previous post. 

[4channel]

---

* * *

---

Re: Item marked as 'Delivered' by Auspost but not received
in reply to freshy7
yesterday

@michellebartley wrote:

I also hit a message from Australia post stating my parcel was delivered. They actually said the courier had given me the parcel. I said we'll I was home all day that day so that's impossible. I honestly think your parcel will be delivered very soon. It's frustrating I know but be patient.

---

Re: Item marked as 'Delivered' by Auspost but not received

in reply to michellebartley

yesterday

@*tippy*toes* wrote:

That's a bit rich coming from you Michelle. 

---

Michelle's cool *tippytoes*. I remember when she made an error in judgement once and admiitted it and even explained where she went wrong. I've always thought she was OK but when I saw the way she admitted her error in judgement and explained where she went wrong, my respect for her tripled! I can guarantee that some of her detractors would never have had the honesty and guts to admit where they went wrong. Kudos on her for that.!!

Yes patience is sometimes something we all (including myself) should excercise a little more of.

[michellebartley]

Exactly ''Patience is a virtue"