Item marked as delivered but I haven't received it

[jobe0312]

Hi, I've never had this happen. An item I purchased Nov 29th from UK was posted via ebays global shipping and marked as delivered at nearly 6pm last night after being marked as in transit with Alexandria Business Hub at 5.26pm yesterday (I'm a good 3.5hrs from Alexandria! In country NSW)

Item was definitely not delivered - I was home all day. What can I do now? I've messaged ebay to ask for help and I've messaged the seller to keep them informed. I plan on ringing the Alexandria Business Hub once it opens at 9am - is there anything else I can do? I'm so upset and frustrated. This item was meant to be my daughters Santa pressie, it was meant to arrive on the 21 dec at the very latest.

[lane-ends]

Sometimes things get scanned as delivered when loaded on the delivery truck. Hope this is the case rather than deliveered to wront address.

Ring AP customer services straightaway as they often have more detailed tracking, and can double check with delivery driver while their memory is fresh. Assuming it went via AP rather than international courier, in which cse ring them. Seller wont know anymore than you.

[jobe0312]

Thank you for the reply Lane-ends, I have my fingers crossed you're right 🙂 I will ring AP.

[lyndal1838]

Australia Post has not delivered anything since last Friday.....and will not be delivering anything until tomorrow, the 29th.

At the very most your parcel may have been delivered to the Buiness Hub but not even to any post offices until today.....and then only selected POs are open.

[jobe0312]

Yes thank you lyndal1838, after looking for hours on the AP website this morning I read that info on when deliveries ceased for holidays and I'm very hopefully it's all just some clitch in their computer system or something. I've sent AP a Facebook message and have opened a case online with them as they are not reachable by phone or in person today.

[imastawka]

Dare I say it?...................Jobe needs to learn patience

[davewil1964]

I totally disagree.

Why would they not expect AP to deliver? Don't AP realise the online economy is 24/7 and that SOME people expect them to deliver 24/7? How dare people take days like Christmas off? After all mug taxi drivers, small corner shops, bowser boys have to work. People like the OP don't, but that surely shouldn't impinge on their expectations that others should.

And that OPs don't have to pay more for the privilege.

[imastawka]

Ermagerd!     You have bowser boys?      Where are you.......1957?

[lyndal1838]

Dave is in Canberra.........surely you don't expect the pollies to live without bowser boys Stawks, even if the rest of the country has been doing so for years?

[davewil1964]

petrol station attendants. Is that better?

Pollies are only here for a staggered half year, Lyndal. And they use their private chauffered cars when they're here. No servos for them.