Item marked as return to sender after 1 attempted delivery after hours

[jayjay360]

My item was marked by DHL Australia as "Undeliverable - Return to sender" after only 1 attempted delivery after hours.

Ebay won't allow me to open a case for not receiving the item until Jan 31st and the sellers' hands are tied as they have shipped it to Ebay fulfillment center for delivery, so they have completed their part of the deal.

Purchased from USA shipped to Australia. This item will surely have left the country well before I can do anything about it I imagine. What are my options here if any? 

[i-once-was-bump]

Have you contacted DHL?

[pnc75]

Personal experiences with DHL are NOT good, I'm afraid. 😞

[michellebartley]

I have had a lot of good experiences with DHL, their online tracking is excellent and they have live chat and regular updates on the tracking of your parcel.

[palsn_0]

Hi there,

I understand how frustrating this situation can be! Since DHL Australia marked your item as “Undeliverable - Return to sender” after just one attempted delivery. t’s important to reach out to DHL to get more information on why the item was marked as undeliverable after just one attempt. You may be able to request a re-delivery or pick-up from a nearby DHL location if they attempted delivery outside of your regular hours. While you can’t open a case just yet, you can still contact eBay customer support and explain the situation. They may be able to provide some guidance or escalate the issue so you don’t lose out on the item if it’s being returned. 

Unfortunately, if the item is already on its way back to the seller, it may be a matter of waiting for the return process to complete. But reaching out to DHL, eBay, and the seller for clarity is a good first step.

I hope this information will help 🙂

Thaks!

[pnc75]

Just goes to show. Some of us have good experiences with them; some don't. 

[lezned-toycollector]

Sorry to be the bearer of bad news, but if tracking shows an attempted delivery and then return to sender, you will be very disappointed if you open a request for not received... the seller will win such case every last time.