@thol2826_ijulcj wrote:
Hi there,
Was wondering if anyone had any suggestions.
My order of a gold to ring from UK to Australia was due on 29th Sept, tracking number doesn't show it arriving in Australia yet, last scanned UK royal mail 8th Sept. Have contacted the seller and opened a refund request. I'm just getting stalling from the seller, this is a transcript of messages between us.
Nothing back so far, anyone had this happen to them? Any thoughts on how to handle this?
TIA Therese
I am a buyer these days and I am replying from a buyer's point of view.
You ordered something and you have been given tracking information about it, you can actually see that it is in the hands of UK mail. It has been scanned by them.
Occasionally we have buyers who post here who have bought items where a postage label has been generated but has not been lodged at a PO. That's not the case here.
The seller has therefore obviously posted the item, it is on its way. I think it is very unlikely it will be totally lost but yes, there could be a lengthy delay. My daughters once posted their sleeping bags back home, at the same time, same PO in London. One arrived a week later, the other 3 months later.
But as a buyer, I can understand you are concerned because you only get a month after the ETA in which to open an ebay claim.
Obviously things have gone south in the correspondence. The seller is right in that if things are seized by customs or you had to pay extra duty or whatever, that is your look out. I haven't seen the messages but it sounds as if they could have been more tactful. Whether a gold ring is in that customs category though, I wouldn't know. I wouldn't have thought so (apart from GST maybe) but it would be worth checking out if you have any concerns.
The main issue is you have already opened a claim with ebay. You can't close it and open it again later. Therefore you need to see it through and escalate before it expires. You'll no doubt get your money back.
What I would do though, once that happens, is message the seller one last time, just a brief note, to say you have been refunded but if and when the ring does turn up, you will contact them to repay them.
