Item not as described - how to appeal

[booboobonhomme]

Hi all,
After years of not using eBay, I finally took the plunge and bought a bag I'd been eyeing.
The bag was described as large, however arrived with a receipt from the original retailer with the seller's name and address listing it as 'small'. The price difference is several hundred dollars and it doesn't fit what I wanted it for.
So, I raised this with the buyer who ended up escalating to eBay, saying also that she had sent me photos before my bid. I hadn't made contact with her at all beforehand.
After 3 weeks or so, I got an email from eBay that they had sided with the buyer and found the bag to be as described.
I called eBay that day and an agent told me to expect contact from the relevant team within 48 hours. 3 days ago, I emailed again and still no response from either.
Tomorrow it will be the last day to appeal. Do I hit the appeal button and describe as above, linking to a scan of the receipt, or is there another way to go about it?
Thanks
Michael

[springyzone]

I could be wrong here but my reading of it is that the measurements given in the listing will probably turn out to be accurate, but the seller listed it as the large tote whereas it is actually the small tote.

The first thing the buyer should have done is measure that bag to see if it conformed to the listed measurements.

[joethenuts]

thats correct but if the measurments are correct , well i dont thing she has a leg to stand on, as what is large , ala is a large bottle of coke a 1.25 litre   a 1.5 litre   a 2litre   or what is a large fish you caught , mmmmmmmmm

[cherry*135]

First step, measure the bag and see if it is the same size as written in the listing description..have you done that yet booboobon?

[cherry*135]

After 3 weeks or so, I got an email from eBay that they had sided with the buyer seller and found the bag to be as described.

You hadn't measured the bag for the original case?

Measurements in description:

MEASUREMENTS: DEPTH : 6.2 INCHES

HEIGHT : 12.9 INCHES

WIDTH : 10.9 INCHES

Measurements for a Small Emile Tote - Alexander Wang

Measures: 9"L x 11"H x 6"W and small 5.5" drop handle along with a 14" adjustable strap

[cherry*135]

Measurements for Large Emile Tote - Alexander Wang

Measures: 11"L X 13"H X 6.25"W and small 5" drop handle along with 16" drop length.

http://www.alexanderwang.com/us/shop/women/bags-tote-large-emile-in-pebbled-black-with-rose-gold_cod...

[foxette-in-sox]

Just curious as to why you would leave a $600 bag in your office instead of taking it home ?

[lyndal1838]

Foxie....how are ya????

Are you waterlogged yet?