Item not received case

[id43564]

Seller never sent item.  International item UK to AU.

They lied and marked it as sent untracked (to hide the lie). Item listing did not state as being sent untracked. He has form for not posting out items.

Waited the 3 weeks until due date had passed.

Put in claim last week for item not received and requested refund on the claim

as not prepared to wait any longer.

Seller rushed to post office within an hour or two of receiving the claim and posted the item tracked.

He had been asked for a refund both on the claim and by messages from me, which he ignored.

Item now in Australia which took a few days.

Ebay system has now refused to refund even though the extra few days he had after the due date, has passed. Ebay has now put the case on hold and has extended the due date because tracking shows the item is on it's way, which it should not have been because the claim was for a refund because he never sent it in the first place and I don't see why he should get the business having never sent it and lied about having sent it.

Now been told that I have to wait for the item to arrive up to the 14th March (new due date). How is it possible that the seller can just lie,, not send the item, ignore the claim for a refund, sent the item 3 weeks late after lying that he sent it and then Ebay ignores it's item not received guarantee and just extends the due date to accommodate the liar. And worse, I have to send it back by refusal to accept delivery which takes up to 3 months to be returned as it's a low priority for  Oz Post. Plus I will have to wait up to a total of 4 months from original purchase date to receive a partial refund less GST and outbound postage for an item he was told not to send.

How is any of this fair or right?

I can't get to speak to a supervisor in item not received escalations despite spending 9 hours and about 30 phone calls trying to get past their guard dogs in their call centre.

Thanks for my 15 year loyalty they tell me every time I call up, but the one time I need them to help me they just shout me down to shut me up.

I do not know what to do now that won't end in my being out of pocket by sending it back and that lying snake getting away with gaming the system.

[twyngwyn]

what is the item number?

[id43564]

154304002117

[paper-jack]

So you bought an item, it didn't arrive and you asked for a refund. Now it is on its way you intend to send it back when it arrives? Assuming you wanted it in the first place, why would you send it back? Seems a bit of "cutting off one's nose to spite one's face" action.

[id43564]

Two of them.

[id43564]

No it isn't. He lied, he didn't send the item when he said he had and sent it 3 weeks later after he was told to refund and not send it. I don't see why I should reward him by keeping my money when he lied and a month later I still dont have the item or the refund he was supposed to make.

Why should he endlessly be given extended due dates when he marked it as sent untracked but never sent it. You can reward liars if you want, I don't see why I should have to.

[twyngwyn]

so, you've left them negative f/b......no, it's not fair....I hope that when you do receive them that you are delighted....but if they are not 'as described', then you have an 'out'.

I don't know what else to say, sorry.....

[id43564]

The fact remains that I was told yesterday by Ebay claims to call today for my refund if I didnt get the item by yesterday as per the Ebay item not received guarantee. The fact that the seller ignored the refund request in the claim is their problem that they then sent it. Ebay then surely can't extend the due date when the claim was for a refund not a replacement (though in this case it wasn't a replacement as he never sent it).

The issue is Ebay moving the goal posts/due date to suit themselves and then blocking me from talking to anyone who can do anything about it.

[twyngwyn]

I get it......AI is now their 'go to' 😥

[id43564]

Thanks, I appreciate your supportive understanding. I just don't like liars gaming the Ebay system and then Ebay giving all the support to the slippery liar whilst ignoring their own guarantee.