Item not received case

[id43564]

Seller never sent item.  International item UK to AU.

They lied and marked it as sent untracked (to hide the lie). Item listing did not state as being sent untracked. He has form for not posting out items.

Waited the 3 weeks until due date had passed.

Put in claim last week for item not received and requested refund on the claim

as not prepared to wait any longer.

Seller rushed to post office within an hour or two of receiving the claim and posted the item tracked.

He had been asked for a refund both on the claim and by messages from me, which he ignored.

Item now in Australia which took a few days.

Ebay system has now refused to refund even though the extra few days he had after the due date, has passed. Ebay has now put the case on hold and has extended the due date because tracking shows the item is on it's way, which it should not have been because the claim was for a refund because he never sent it in the first place and I don't see why he should get the business having never sent it and lied about having sent it.

Now been told that I have to wait for the item to arrive up to the 14th March (new due date). How is it possible that the seller can just lie,, not send the item, ignore the claim for a refund, sent the item 3 weeks late after lying that he sent it and then Ebay ignores it's item not received guarantee and just extends the due date to accommodate the liar. And worse, I have to send it back by refusal to accept delivery which takes up to 3 months to be returned as it's a low priority for  Oz Post. Plus I will have to wait up to a total of 4 months from original purchase date to receive a partial refund less GST and outbound postage for an item he was told not to send.

How is any of this fair or right?

I can't get to speak to a supervisor in item not received escalations despite spending 9 hours and about 30 phone calls trying to get past their guard dogs in their call centre.

Thanks for my 15 year loyalty they tell me every time I call up, but the one time I need them to help me they just shout me down to shut me up.

I do not know what to do now that won't end in my being out of pocket by sending it back and that lying snake getting away with gaming the system.

[twyngwyn]

eBay might have to cough up for this (if they want to protect him)

[id43564]

I think that providing an invalid return label (which UPS told me this morning, was highly unlikely to have been a mistake) has not gone down well at Ebay, judging by their change of tone today. It is in direct contravention of Ebay's rules. I think he has lost any sympathy he may have had up until now and they are now very clear about the refund whereas before it was mostly just "we will take action" with the occasional agent mentioning the word refund.

[twyngwyn]

Sounds better 👍

[twyngwyn]

You might be dealing with ‘big guys’

https://www.ebay.com.au/str/ssinternationalukltd?mkcid=16&mkevt=1&mkrid=705-154756-20017-0&ssspo=5cQ...

[twyngwyn]

B is female 24 yo director of multiple companies

[twyngwyn]

https://www.ebay.com.au/str/ironmongeryworld?mkcid=16&mkevt=1&mkrid=705-154756-20017-0&ssspo=MWKUj_X...

[id43564]

Same people, don't know how you found them. Interesting feedback on their other page you found, almost the exact same behaviour. As for being big guys...Unit 4a a few flights up in and old converted warehouse, doesn't shout big to me!

"Not shipped in time frame. Waited further and sent message to chase. No response from seller. EBay automessage to wait 5 more days....which I did and then raised again advising now too late and not needed...still no response nor help from ebay. Item arrived......Still no word from ebay or seller. Frankly dreadful experience and having previously had good experience with all ebay purchases before, I am now questioning whether to use ebay again. "

[twyngwyn]

I Googled the info in her ABOUT.

You're probably dealing with staff??

[id43564]

They list about 1400 items which isn't huge for Ebay and much of that may not be stocked, hence why stuff either gets sent very late or not at all, according to feedbacks.

I doubt that this is anything more than a family business of maybe 3 people and the pattern of cynical behaviour seems too regular to be just one errant member of staff, acting independently, in a large organisation.

[twyngwyn]

they have at least 3 eBay stores....the ones you didn't buy from, have a) 156K f/b......b) 97K f/b

my point being that the powers that be, need to keep them happy