Item not received case

[id43564]

Seller never sent item.  International item UK to AU.

They lied and marked it as sent untracked (to hide the lie). Item listing did not state as being sent untracked. He has form for not posting out items.

Waited the 3 weeks until due date had passed.

Put in claim last week for item not received and requested refund on the claim

as not prepared to wait any longer.

Seller rushed to post office within an hour or two of receiving the claim and posted the item tracked.

He had been asked for a refund both on the claim and by messages from me, which he ignored.

Item now in Australia which took a few days.

Ebay system has now refused to refund even though the extra few days he had after the due date, has passed. Ebay has now put the case on hold and has extended the due date because tracking shows the item is on it's way, which it should not have been because the claim was for a refund because he never sent it in the first place and I don't see why he should get the business having never sent it and lied about having sent it.

Now been told that I have to wait for the item to arrive up to the 14th March (new due date). How is it possible that the seller can just lie,, not send the item, ignore the claim for a refund, sent the item 3 weeks late after lying that he sent it and then Ebay ignores it's item not received guarantee and just extends the due date to accommodate the liar. And worse, I have to send it back by refusal to accept delivery which takes up to 3 months to be returned as it's a low priority for  Oz Post. Plus I will have to wait up to a total of 4 months from original purchase date to receive a partial refund less GST and outbound postage for an item he was told not to send.

How is any of this fair or right?

I can't get to speak to a supervisor in item not received escalations despite spending 9 hours and about 30 phone calls trying to get past their guard dogs in their call centre.

Thanks for my 15 year loyalty they tell me every time I call up, but the one time I need them to help me they just shout me down to shut me up.

I do not know what to do now that won't end in my being out of pocket by sending it back and that lying snake getting away with gaming the system.

[id43564]

No, the feedback was left long after he was able to do anything about this, all of which was deliberate on his part.  Please don't try to put the blame for this on me, it would be grossly unfair.

My feedback to him:

"One of the worst sellers I have ever dealt with. Lied and said he sent it international untracked (didn't state untracked on the listing). Turns out he never sent it. Waited nearly a month until the due date. Put in a claim for item not received with a request for a refund. Also told him I wanted a refund as I wasn't prepared to wait any longer and despite this he went ahead and sent it a few hours after the claim for item not received and request for refund was received by him. AVOID AVOID."

He then went on to delay responding to the return case until 30 minutes before the deadline expired.

He then deliberately sent a fake return label.

He then lost the case, had to pay a full refund and forfeited the items.

The whole thing took about 6 weeks to sort out from the date of ordering.

Every step along the way, his behaviour was calculated to break every rule he could and you somehow try to pin the blame on me?....get real.

[id43564]

You reckon that my feedback meant that he wouldn't have sent a fake return label??? really??? and why is that???? Do tell. And I 'm just dying to find out how you would have stopped someone from marking an item as having been sent when it wasn't and to hide that lie, marking it as untracked?

Do you have xray specs that can tell that an item is not in fact on it's way to you?

So how etb312, would you have stopped him from not sending it and by lying and marking it as sent untracked?

You reckon you are so f'ing smart....tell me how you would have stopped that from happening and how leaving feedback after the thing was eventually in the air when it shouldn't have been because he ignored the case which contained the request to refund, how was I supposed to have stopped that??? Got into my Superman costume and spun the world backwards so as to reverse time and the item gets sprung back to f'ing Bradford.

Get lost etb312. This seller deliberately put me through hell right from the start and if you had bothered to read this thread, you would know that.

[id43564]

I'm waiting etb321. You clearly didn't get from this thread, that I'm not one to give up.

You picked a fight with me. You tried and failed to publicly ridicule me. Well come on, you want to fight....where are you etb321-troll?

Nothing to say??? including an apology??? thought not...coward.

[id43564]

Oh and before you decided to cast your aspersions against me, you could have taken the trouble, as others have done on this thread, to look up the item number and there you would have seen my feedback and that it had clearly been left at a stage where your comment was rendered redundant and totally inappropriate.

But oh yes, it's just so much easier to lazily troll some rubbish to make yourself look big.

Still waiting etb321.....you wanted to fight, so where  are you???