Item not received

[audistarelectronics]

Hi all, paid for an item on 14th this month, posted from QLD to NSW. Item still not received as of this date. Seller has sent the item as it can be tracked to Aust Post depot in Sydney, but that's where it stops.  Contacted Aust Post and they said the sender must contact them and lodge a missing parcel report. I contacted the seller and complained that I hadn't received the item, and that if it doesn't show up by this Friday, that I want a refund, as it has been over two weeks since payment was made. The seller replied saying that they won't refund until they get the item back from Aust Post. So, where does that leave me, they have my money, I have no item, and I am supposed to hang around while the seller and Aust Post argue about it?  We buy an item, pay for a safe delivery, things go wrong and the buyer is expected to just cop it sweet. It is signature required, so the seller can be sure that if it gets delivered, after they refund, they will know about the dishonesty, if any.

[esayaf]

Start an item not received case

[enigmabear]

By all means punish the seller for Australia Post's incompetence, that is totally fair 

[esayaf]

The seller is being a moron. The buyer has no ability to get a result from Australia post only the seller can and they quite obviously aren't interested in doing anything. If a seller can't deal with a stuff up then yes the blame lays with them. Unless you think that it's fine to pay for things and never get them

[esayaf]

I had an item I sold lost by Australia post years ago. I refunded buyer immediately. It took me eighteen months to get my money back from Australia post with a result only after contacting the ombudsman.
I buy and I sell. If you sell and can't deal with stuff ups then don't sell. Australia post stuffs up all the time. An adult deals with it

[esayaf]

FYI fair is a colour of hair not a way of life

[davewil1964]

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@audistarelectronics wrote:

Hi all, paid for an item on 14th this month, posted from QLD to NSW. Item still not received as of this date. Seller has sent the item as it can be tracked to Aust Post depot in Sydney, but that's where it stops.  Contacted Aust Post and they said the sender must contact them and lodge a missing parcel report. I contacted the seller and complained that I hadn't received the item, and that if it doesn't show up by this Friday, that I want a refund, as it has been over two weeks since payment was made. The seller replied saying that they won't refund until they get the item back from Aust Post. So, where does that leave me, they have my money, I have no item, and I am supposed to hang around while the seller and Aust Post argue about it?  We buy an item, pay for a safe delivery, things go wrong and the buyer is expected to just cop it sweet. It is signature required, so the seller can be sure that if it gets delivered, after they refund, they will know about the dishonesty, if any.

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Put your seller hat on. Would you automatically refund a buyer because AP hasn't delivered yet? No? Why should your seller be any different?

You do realise you have 180 days from purchase date to open an INR through Paypal, which you would likely lose as they can prove postage, or 30 days from the latest eBay delivery date for a MBG claim? If the item is time sensitive, why would you buy online and rely on AP, which you are fully aware is notorious for slow delivery?

How do you expect us to help you? You've been around long enough, and had enough questions answered, to know the ropes.

[enigmabear]

Do you spell check and comment on everyone's posts for a typo? or only those made by terminally ill,middle aged women?

Glad I could make you feel better about yourself,being an adult and all 

[audistarelectronics]

I have never waited this timeframe for a delivery from within Aust. Even WA, which is understandably longer to NSW, arrives within 7 to 10 days. If I was to sell something and it goes missing, I would certainly refund the seller, rather than make them wait while I sort it out with the responsible party who lost it. Why should the buyer, who has paid good money, have to wait for a resolution, when it is not their fault or problem. I never stated that I required the item urgently, but it is reasonable to  expect an item from QLD to NSW to not take over two weeks delivery time. I must remember, next time I need a good kicking, just share an experience on these boards.

Certainly makes one realize how helpful some members can be.

[esayaf]

Pity sellers never put their buyers hat on!