Unable to cancel order until estimated deliver time has passed. Buyer's time wasted.

[member93]

How silly is this. 
 
- You buy an item and pay straight away through Paypal. 
- The seller has an estimated handling time of 3 days, yet doesn't send the item for 14 days. 
 
You need that item urgently, but you can't risk buying another one from a second seller because the first seller might still send you the item you paid for.. So you are stuck in limbo because the irresponsible seller won't send the item and refuses to reply to your multiple messages. 
 
How is this system fair for the buyer? The buyer paid in full, no questions asked. The seller won't send the item and won't respond to communication, yet the buyer has to be punished with a ridiculous waiting period? 
 
They should change the time you have to wait to cancel an order from the estimated delivery date to the handling time. That way, if the seller is taking too long, an innocent buyer will only have had 3 days wasted, not 14. 
 
I've had to wait almost 2 weeks to get this item which should have arrived in a few days and couldn't buy another because the first seller is so unreliable. This is a flawed system.

[digital*ghost]

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@member93 wrote:

 
They should change the time you have to wait to cancel an order from the estimated delivery date to the handling time. That way, if the seller is taking too long, an innocent buyer will only have had 3 days wasted, not 14. 
 

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An order can be cancelled at any time, from the moment it is made, up to about 30 days afterwards....but only by the seller (buyers can request cancellation, but only the seller can actually cancel a transaction, and as a general rule, sellers are not obliged to cancel an order. They are, however, obliged to fulfil their own terms, so yours should have posted the item within their handling time, and - ideally - answered any messages in a timely manner).

The timeframe to open a dispute is in place because they are disputes, and are there to use if/when something goes wrong - enabling the ability to open such disputes as soon as the seller's set handling time is up would be fraught with a number of complications. 

If you weren't able to open a dispute until 2 or so weeks after the purchase, that means the estimated delivery date was around two weeks after purchase, so "should have arrived in a few days" doesn't seem quite right, since eBay's ETA's, and consequently the earliest time a dispute can be opened, is the seller's handling time plus the quoted transit time from the postage service selected. 

[phorum_junkie*]

Do you know for sure the seller has not posted the item? Some sellers don't bother to mark them as sent especially if they are sending without tracking.  If the seller really hasn't posted within 14 days when their handling time is less than that there is nohing to stop you opening an item not received dispute through Paypal. It is far better doing it through Paypal for not received,  keep ebay for not as described disputes.

Two weeks is by no means unknown for AP deliveries so I would not open a dispute until 10 business days after the end of the seller's handling time.