Item not showing up in purchase history, no one to contact at ebay, I think I've been scammed.

[huggus]

I click track order on the email and I get the message "

Order not found

Unfortunately there has been an error retrieving your order. If you need help, visit our

help pages."

Which is infuriating when there's no one to contact at Ebay or talk to. I'm pretty mad that someone has hacked my service and there's nothing I can do but take the financial loss.

[sandypebbles]

How have you been scammed if you are the buyer?

If you have changed the dropdown menu in your purchase history and it is not there (as you say in the heading) then eBay should have sent you an email that they removed the item

 is it past the estimated delivery date?

What service has someone hacked?

What happened when you tried to contact eBay? (eBay Help at the top of every page)

[padi*0409]

---

@huggus wrote:

I'm pretty mad that someone has hacked my service and there's nothing I can do but take the financial loss.

---

Go to the link below and scroll to the bottom for contact options.

https://www.ebay.com.au/help/account/protecting-account/get-help-hacked-account?id=4196

Edit. G'day Sandy, I'm the slow one today.

[jellybirddesigns]

How long ago was the order?

It should still show up under My Ebay/Purchase History. If it was more than 60 days ago, you can choose the drop down to select the year instead. You can then click on the tracking from there.

You have recourse and there are steps you can take,  but we need a bit more info.

[grtyhyhyh]

I made a purchase in early May 2024. It does not show up in my Purchase History. And yes, I have looked for all of 2024 not just the last 60 days.

[sandypebbles]

Did you buy on this account or as a guest?

What is the issue with the item (not as described, not arrived?)

Better to start your own thread, rather than jump on one over two years old

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.