Item sold as working. but it is not. please help me

[obsessed14]

Hello everyone, I may ask your help guys because I do not know what to do.
I bought from a vendor, one retina screen LCD display used for my macbook because mine broke.
The seller assured me that the object works 100%, but in reality once i plugged in, it is not. ( actually the screen works but it does not work the backlight).
I had already asked him if in case it does not work if I can return the item and he reassured me and said "yes, only if there were no damages".
Now after I have contacted him and indicated that it does not work, he says that I have done something wrong during installation (but it is not true, because I am technician hardaware from 6 years...) so at this point is my word against his.

Now no longer responds to the messages that I send him .
The payment was made ​​through paypal.
I think that I have been cheated by the seller or maybe he didn't know(?).

What can I do now?

The cost of the item is expensive $300 plus $ 10 shipping.
Thanks you for your help.
Marco

[curraone]

open a dispute in the resolution centre - you will be directed to the paypal resolution centre - item not as described

[obsessed14]

Thank you for your response.
I have to do it now this dispute? or should I wait for him to answer me?
Do you know if there is any chance of getting back the money i've spent?
Thank you
Marco

[putney32]

do it now Marco and paypal will give you the address (the CORRECT address) to return it to. (at your expense)

send by fully trackable means, keep your po receipts

[curraone]

yes, open the dispute now - follow all the steps that paypal tell you to, eventually they will tell you to return the item via a trackable means, and the chances are good you will get your money back.

[harley_babes_hoard]

wait for paypal to instruct you to send it back and don't sent it without signature on delivery. You will have to pay for postage out of your own pocket, but once the seller receives the item back and paypal can track it, paypal should refund you the full price + original postage cost.

[audistarelectronics]

Could turn out to be a tricky one though, where a component only has been installed by the buyer and an argument could well arise over the condition of the Mac that the part is going into. I have done a bit on Mac laptops and the have being several ribbon cable faults, especially where the machine has been tampered with without extra care taken on dismantling the boards. What I am saying here is it could be a to and fro between seller and buyer, and I;d like to see how this type of dispute turns out if it gets to arbitration as it is one's word against the other.

[lyndal1838]

audistarelectronics you are overthinking this.....a simple Not As Described dispute is not going to any sort of arbitration.

It is a simple case of the buyer returning it to the seller in the condition in which it was received and getting his refund.

[audistarelectronics]

Point taken Lyndal, but it doesn't look like the seller will be backing down on this one, because who is to say the screen was good or not once it has been installed in the buyers laptop? By arbitration I didn't mean "going to the courts" I was meaning the normal item not described avenue. The only way to clear this matter up is for an independant appraisel of the condition of the item and the purchased component, being a screen. Very difficult to get to a satisfactory ending for all in my opinion, if the seller will not refund voluntarily.

[lyndal1838]

That is why you open a dispute in paypal.  They will force the refund when the buyer proves the item has been returned and it is very difficult for the seller to argue that the buyer is wrong and it does work.