Items Delivered to the Wrong Address

[robuni-6]

Two items that I purchased from eBay sellers were delivered to the wrong address.  Both of the packages were addressed correctly. One parcel was delivered by Australia Post on Monday 16/01/2022 & we were informed by email that the item had been delivered - we received the email on Tuesday 17/01/2022.  My wife found our parcel sitting on the front porch of another unit - the occupants being away for 48hours.  Today we received an email informing us that another item had been delivered and we again found our package placed on the door mat at another unit in our complex group.  We are very disappointed with the deliverer Australia Post. 

[zanadoo_56]

I never said they did. *shrugs*

[*sons_and_daughters*]

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@zanadoo_56 wrote:

Yes the OP can take it up with Aust Post......and a fat lot of good that will probably do.

eBay users may have other solutions like Parcel Collect etc - speaking from experience with using a service, not just relying on AP says.

Nothing wrong with asking buyers on eBay for help.

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Gee, I wish I'd thought to mention Parcel Collect. Oh, wait................

[zanadoo_56]

LOL

I looked up the location of Parcel Lockers for my area (for a long time there weren't any) just as an exercise (I am housebound and couldn't get to them anyway) and apparently most of them are at 7/11 shops and Woolies in surrounding suburbs and well beyond.  There are NONE in my suburb - it's like it's a no go zone.....surrounded by lockers. Weird.

The closest Parcel Collect is my local Post Office where the queues are long - from the counter to out the PO and well into the shopping mall.....plus you'd be lucky indeed to even get a parking space.  I used to have my parcels redirected to a sub PO (in a newsagent in an adjoining suburb) at which you could collect your parcels or mail as long as the newsagent was still open.  That seems to have changed to the post office component only keeping standard post office hours.  Not much good if you are at work all day.  Very disappointing for their customers.

I suppose the OP has a smartphone (everyone on the planet has one - except me) because when Aust Post were trying to talk me into using a locker for delivery - in my working days and when it seems there were NONE in my area at all - and apparently you can't sign up if you don't have a smartphone as you can't get text messages.  That was fun - no signing up there.  I have heard of people using the lockers who couldn't get their parcels because the code (?) wouldn't work.  I assume you haven't struck that problem. 🙂

Hopefully the OP will find something that works.

[springyzone]

Your post struck a chord with me. About 3 years back I received a text on my mobile phone to collect a parcel at some parcel place that was in a suburb about a 10 min drive from here. It gave some sort of number code and QR code to scan. My mobile wasn't a smart one with internet access or anything, it was very basic.

Thank god my son had a smart phone though and took over and said it was easy. It rattled me though at the time as the expectation  seemed to be that 'everyone' could do it.

[springyzone]

Robuni, your problem is not with Australia Post as such except in a broad sense. It is specifically with your postie or the local branch of AP.

A few years back we had a problem with local deliveries. Not in the sense they didn't come to our address but more about the timing. We were getting our mail about a week after others in the neighbouring suburbs got the same thing. Sometimes a 10 day lag!

What i did was I went onto the AP web site and emailed them, naming the area, giving my address and asking them to look into the local AP branch and why our area was consistently having delayed deliveries.

They took it seriously and asked for details of letters, parcels, delivery dates etc

I have to say, the result wasn't immediate but over the next few months, things improved radically.

You need to do the same. Email them with very specfific details-your address, the address the parcels were delivered to and dates it happened then ask who is delivering them and could they check out why this person is persistently making mistakes. That person (if it is just one person) may then face a 'please explain' and lift their game.

[zanadoo_56]

AP at one stage advertised a service I was interested in (it was a while ago so I've now forgotten what it was). Sure enough I had to have a smartphone to sign up.  I was told it was for 'security verification' reasons...not text messages.

I wasn't impressed. 

As I pointed out to AP - you have my name - my address - my (landline) phone number -  two of my email addresses - not to mention my MyPost account details.  What's next - DNA verification?  It's easier for some complete stranger to use someone else's mobile phone than misuse my landline one.  I found their reasoning absurd.