Items I've bought via Ebay

[padd_82]

I've made several purchases online via eBay but some sellers have not provided proof of delivery/delivery notes. I keep a record of deliveries from online purchases besides eBay in cases of credit returns but have been prompted by the seller to provide a scanned copy of the P.O.D but am unable to do so, without one. I haven't had to return any, bought via eBay, but what if I did return to a seller?

[lyndal1838]

The only person who needs a proof of delivery is the seller....they have to provide that if you open a dispute for an item not arriving.

If you need to return an item and the seller is being difficult you just open a dispute in ebay or paypal and follow the ebay rules.

[chameleon54]

Some sellers send all items with tracking numbers to cover themselves from false item not recieved cases. Your seller may have been stung with this fraudulent practice in the past as it is a very common problem for sellers on ebay. In the event of a false INAD claim,  the seller must have proof of delivery or the purchase price and postage costs are taken from the sellers paypal account and given to the buyer.

The problem is that Australia Post have become very tardy with tracking and dont always scan items when they are delivered, meaning sellers cant prove the item has been delivered in the event of an INAD claim..

[digital*ghost]

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@padd_82 wrote:

I keep a record of deliveries from online purchases besides eBay in cases of credit returns but have been prompted by the seller to provide a scanned copy of the P.O.D but am unable to do so, without one.

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I don't really understand why a seller would ask you to prove delivery of a purchase? If you're saying you have the item, I don't really get what the seller would gain by saying (in a nutshell) "prove it". 

If there's a problem with an item, most sellers will require evidence of the problem, not evidence of receipt. 

If you're returning an item, you need to provide evidence of having returned it, of course, but that's not tied to the original proof of delivery (eg you can't just mark an item as return to sender, you need to pay for return postage for a new tracking number if it's a change of mind return, while the seller is meant to pay for return postage if the item is not as described - that applies even if the original package has tracking, which in itself would be on the actual package when you get it, so easy enough to look up whatever number is on the parcel [if applicable] when it arrives). 

[padi*0409]

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@chameleon54 wrote:

The problem is that Australia Post have become very tardy with tracking and dont always scan items when they are delivered, meaning sellers cant prove the item has been delivered in the event of an INAD claim..

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I would second that Chamo, I get a few parcels from overseas (mostly Japan) and they are very rarely scanned until they get to my PO box, but even parcels from within Australia rarely show as much tracking information as they used to a few years ago.

At least for my sellers, they get a final tracking scan at the local Post Office.

[springyzone]

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@padd_82 wrote:

I've made several purchases online via eBay but some sellers have not provided proof of delivery/delivery notes. I keep a record of deliveries from online purchases besides eBay in cases of credit returns but have been prompted by the seller to provide a scanned copy of the P.O.D but am unable to do so, without one. I haven't had to return any, bought via eBay, but what if I did return to a seller?

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I'm having trouble knowing what your exact problem is.

You say you have never had to return anything via ebay and from your post, I don't get the sense you need to return anything now. Your only query seems to be how to provide proof of delivery to one of the sellers.

You don't have to. You can ignore the message or if you're in a good mood, you can just reply that sorry, you are unable to provide proof of delivery as there was no tracking number provided, but you have received the item and it's all good.

But it isn't up to you to provide proof of delivery, that's the seller's worry.

If you ever do have a problem with an item, down the track, you simply open an ebay claim, either for item not received or item not as described.

If the item has not been received, it's the seller who would have to provide proof of delivery, otherwise you'd get a refund.

If it is an item not as described, the seller (in Australia) would normally provide you with a return postage label to use or you would return it with tracking for a full refund.

You only need to worry about the tracking when you're the sender.