Missing parcel

[rebwill-8205]

I ordered a water dispenser for $330ish dollars,  I got home and found one box with the water bottle for it and one short written on it yet it was marked as delivered by the courier on ebay, I emailed the seller who said they were sent at the same time but get separated in transport and it should be there on the Monday.... fast forward and its never arrived.... the courier is adamant both have been delivered but don't have a signature due to covid and no photo was taken, ebay told the seller theres nothing they can do as it was marked delivered by the company... so now I have a water bottle with nothing to use it with, it was also a purchase through NDIS for my disabled son and right now it looks like we've just lost $300?

[papermoon.lady]

Exactly. The seller admitted that the warehouse might have made a mistake.  Why would they send the items separately and pay for postage twice? They were the same item (and in stock). As the parcel also indicated the weight (1 kg and not 2), I have the proof that an item is missing in case the seller does not help.

[rebwill-8205]

UPDATE I took a shot and entered the tracking number myself and it said not delivered... seller has just said that maybe because we a rural the courier passed it onto a third party for delivery and that's why they are saying delivered... they are going to follow up 

[papermoon.lady]

I have an update too... They had indeed made a mistake and the second item is on the way (with tracking number). 🙂