No item received and no refund and cannot leave feedback

[newstoall]

Dear ebay staff, 

I purchased an item but I did not receive the item. 

I asked for refund in the end and ebay reject it together reject with my appeal without given specific reason. 

Case # 5093610437: Customer Support made a final decision

From:eBay

Sent:29-Dec-15 15:15

Hi newstoall,

eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out.

 Decision:
This case has been decided in the seller's favour.

I have clearly explained my justification but ebay just said like this? What should I do ?

Can any one give justifications ? Also how come I cannot even leave feedback for this item I did not received

Thanks, 

newstoall

[newstoall]

I checked paypal records, it states I need go through ebay

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Need help?If you have problems with an eBay transaction or want help settling a dispute with an eBay seller, go to the eBay Resolution Centre. You should attempt to resolve issues directly with the seller whenever possible.

[newstoall]

The item is purchased in Oct 13th, 2015. I have waited 1.5 month to start the dispute. 

[collect247]

Ebay only have a 30 money back gaurantee and feedback can only be given within 60 days so your time ran out to do these things so you should have gone through PayPal,so try and see what PayPal say.

[davewil1964]

You cannot leave feedback because it is more than 60 days since the purchase.

RING eBay and ask why your claim was rejected.

[collect247]

It was rejected because OP claimed after 6 weeks and not within 30 days

[collect247]

I would be contacting PayPal and explaining your situation and seeing if they can do something about it as PayPal deal better with items not received.

[*tippy*toes*]

Open an item not received dispute through PayPal. As already mentioned, the time for opening a dispute in eBay has long passed.

[newstoall]

Ok, this time the patience gives me a lesson. I will try through paypal now ...

Guess it will have problems as well

[collect247]

Good luck 

[digital*ghost]

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@collect247 wrote:

Ebay only have a 30 money back gaurantee 

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The 30 days is actually on top of the ETA timeframe, so the time allowed to open a request via eBay depends on where it's shipping from, the seller's handling time, and (ultimately) the ETA. 

eg If you buy an item from overseas and it has an ETA of 3 weeks away, the 30 days is added on to that 3 weeks. 

If it was something like a local purchase with the average 1-week ETA, time definitely would have been up after 6 weeks, though.