Not able to leave feedback

[deadking75]

Purchased a rather expensive fiberglass reproduction bumper, instead of 3-4 weeks it took over 2 months, i waited patiently and it finally shows up and its junk, it too thin and fragile where the mounting points are, they trimmed it back too far, to the point where i wont even be able to drill a complete mounting hole, it needs strengthening and modifying, i couldn't even resell it locally fot 1/2 what i paid for it.

As it is, if a bumper like this WAS put on someone's car , it would break to bits in a short amount of time and could ultimately go UNDER the person car while driving and  causing an accident.

So its taken so long i can no longer do any proper Ebay dispute or leave any bad feedback to warn other people that this item is of poor quality not suitable for road driving cars.

I have only left bad feedback once ever, over a decade ago,i feel leaving honest feedback for this item is very important and i dont have the option.

What can i do?

[deadking75]

i messaged the seller with pics showing him some of the issues with the item, no reply, i replied to him on his feedback to me which is pretty pointless, then i came here

[deadking75]

i did not know this, i thought it was a 45 day limit like ebay, thankyou

[deadking75]

i rather i didnt think ebay and paypal were separate in that way, two different time limits

[papermoon.lady]

Yes, they are separate, and actually buyers are not allowed to open disputes on eBay and PayPal at the same time. The normal way is to first open a dispute in eBay (if still possible) because when a dispute has been opened in PayPal, then it is not possible to open a new dispute in eBay in case the dispute with PayPal is lost, but if a dispute is lost in eBay it is still possible to open a dispute in PayPal. The time limit for eBay disputes is not great, but it is 30 days since the last day of the estimated delivery, not the date of purchase, and it is important that buyers use this tool and don't listen to sellers who tell them to be patient, as they often do...

[countessalmirena]

deadking75,

Know your dispute timeframes before you make a purchase.

Also... your seller's feedback percentage is 95.2%. That is low. On eBay I would be looking for 99.5%.

Even though your seller is registered in Australia, it is entirely possible that the items are being manufactured in China, and are not to spec. Did you check whether your seller was a registered Australian business? I cannot find an ABN for the seller, so it's quite possible this is an individual who places orders from Chinese factories for specific parts, not a registered business at all. I may be wrong; the items may be manufactured in Australia to order... but I suspect that this is not the case.

It pays to do the necessary research beforehand to be sure that the seller has a registered business presence.

At any rate, as said by others on this thread, you should be able to lodge a "Not as described" dispute through PayPal. Make sure that you sign up to PayPal's Refunded Returns before you open the dispute. This will cover part of the cost of return postage.

PayPal Buyer Protection - Open a Dispute

You can open a claim in PayPal using PayPal Buyer Protection (you have up to 180 days to open a dispute, and once you've opened the dispute, you must escalate the dispute to a claim NO LATER than 20 days after opening the dispute).

If you are required to return the item, do so within the required timeframe and using the required postage method (i.e., tracked). You may want to message PayPal to explain the issue of high cost of return if it's not commensurate with the value of the item, or something of that nature.

Do not - absolutely do NOT - close the dispute without getting your full refund. The seller could promise a refund, tell you that you need to close the dispute in order to get the refund, and that would be that - you'd be stuck from that moment onwards, because once closed a PayPal dispute can't be re-opened.