Order cancelled without a reason given

[draven281973]

Hi eBay,

Just querying as to why a seller is able to cancel an order without a reason given, when it turns out that they were not out of stock of the item?

I received a refund which I had to wait 3 days or so to get back via PayPal, and then waited 7 days before leaving them negative feedback. When they cancelled my order I messaged them asking why they had cancelled the order without giving a reason, they never responded.

After I left negative feedback, they replied saying they wouldn't do business with someone who used abusive language against them. In the message I sent them AFTER they had cancelled my order I said f**k once as in 'f**k over your customer'. So what gives? I thought cancelling orders on buyers was a no no? Particularly ones who have been with eBay for over a decade with 100% postive feedback? How do you address this with your sellers?

[collect247]

That's the part that sux as it takes 3-4 days to receive the refund,PP have to make money some how lol.

[imastawka]

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@collect247 wrote:

Not necessarily stawks, because a seller just has to say there's something wrong with the buyers address and bam transaction is cancelled without any defect lol.

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I know that Crow.

But just between you and me.........................

I was trying to let the OP think the seller may have suffered  

[4channel]

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@draven281973 wrote:

Hi eBay,

Just querying as to why a seller is able to cancel an order without a reason given, when it turns out that they were not out of stock of the item?

I received a refund which I had to wait 3 days or so to get back via PayPal, and then waited 7 days before leaving them negative feedback. When they cancelled my order I messaged them asking why they had cancelled the order without giving a reason, they never responded.

After I left negative feedback, they replied saying they wouldn't do business with someone who used abusive language against them. In the message I sent them AFTER they had cancelled my order I said f**k once as in 'f**k over your customer'. So what gives? I thought cancelling orders on buyers was a no no? Particularly ones who have been with eBay for over a decade with 100% postive feedback? How do you address this with your sellers?

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I know it's so annoying and frustrating. But as crow333crow says about profanity, it won't be tolerated. Look, we all get annoyed and it is so easy to get angry but it's best to be professional. In saying that, the seller should have given you a better explanation. You deserve that. I hope that this isn't another case of a seller selling items they don't physically have in stock.

[lyndal1838]

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@draven281973 wrote:

Fair enough. It's more annoying than anything as though the seller refunded, it then took 3-4 days before the money hit my account due to Pay Pal.

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If you funded the payment with a debit or credit card the refund goes back to that account.  It can take several days to appear in your account depending on your bank....it has nothing to do with paypal at all as they process the refund instantly.

[collect247]

Haha yes lyndal PayPal do it immediately but it stays pending for 3-4 days before you get it and that's the part that sux haha.

[lyndal1838]

I have never had anything pending.....I get the notification of a refund from paypal and it appears in my debit account 2 days later.

It can take 3 days to hit my credit card (a different bank).

It is no different to the time any refund takes from any store that I shop at.

[collect247]

All my refunds are always pending even when I purchase from woolies and they issue a refund for some reason

[imastawka]

Sux to be you   hahahahahaha

[collect247]

Don't forget my other 6 personalities it sux for them as well hahahaha

[*tippy*toes*]

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@collect247 wrote:

Don't forget my other 6 personalities it sux for them as well hahahaha

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Apparently there are good drugs to help with multiple personality disorders. Do your personalities fight with each other? Mine sure do. Angry buggers they are. Do you have both male and female alters? What would really suck is, if you're out for dinner, about to be served your most favourite meal ever, probably a chicken parma, only to change personalities to the one that is vegan. Waste of good food!

I only have 4 personalities, so you're better than me!

Spoiler

😄