Hi guys - I've never posted a question on this Forum however neither PayPayl nor eBay is helping me out. I recently purchased an iPhone case from a Sydney seller. It arrived in good time however when I put my iPhone in, the glass at the back of the phone shattered - the case was too small for it.
I immediately contacted the seller who offered to send a replacement case (although they said 'they can't guarantee it will not happen again with the new case').
When asked re repair to my shattered iPhone, he offered a repair kit from his shop ($15). I declined and said I would prefer an expert fix it. He offered $20 towards repairs. I asked for $40 (the total cost is $80).
At which they then stopped communicating and I contacted PayPal and lodge a dispute.
In the meantime, they refunded me the cost of the case ($6.93) and because of this (refund) Paypal has closed my dispute. What the! I sent them an email regarding this and it's been over a week and they still haven't responded.
What do I do now? I just feel that as the seller initially admitted liability, they should held responsible and pay for my repair costs.
Thanks.
