on 28-04-2016 04:45 PM
Totally disgusting what this company is allowed to get away with on eBay - Is there not a rule on eBay about being over charged and the ability to get refunded? Pitney Bowes are refusing to engage and provide a refund for excessive costs.
I was charged over $60.00AUD to have two small prints sent from the UK to Australia - This cost should have been no more than $15.00AUD.
Why are eBay allowing such a practise to occur??
on 28-04-2016 04:50 PM
There is no recourse. Pitney Bowes will not refund, nor will eBay, nor will the seller (as they didn't even receive that money).
The time to do your due diligence is prior to buying when the postage is quoted at 30 quid, not after you've already paid.
This has been an issue for years - if you have a look at this board there are about 3 threads about it on the front page. Read those and you will be as up to speed as any of us.
on 28-04-2016 04:58 PM
28-04-2016 06:04 PM - edited 28-04-2016 06:05 PM
on 28-04-2016 06:06 PM
@clonebase wrote:
Had never heard of them before this and did not check so my fault there for not paying attention.. But regardless this company should not be allowed to engage eBay sellers into using their service. It is completely criminal!
Shame because the seller was great and it ends up them that gets the bad rap..
Surely individuals should be protected against this practise.. I'm wondering if Australian buyers are an exception under the consumer laws..
You obviously have no idea what the GSP is. It is ebay who opts the sellers into the service....often the sellers don't have the faintest idea that they can opt out of it or how expensive it is for the buyers.
Sellers like it because they are protected from negative feedback, their items are insured and they don't have to worry about the Customs paperwork for overseas postage.
I am not sure what you mean by Australian buyers being an exception. If they buy from a seller who uses the service they have to pay it.
As yet the service is not available to Australian sellers.
29-04-2016 08:35 AM - edited 29-04-2016 08:37 AM
We never buy from sellers using this option.
We ask if they will send without using the GSP and if yes will continue with the sale, but many say no, so we then move on to someone else. As someone else, said time to talk with the seller is before buying.
Many sellers don't even realise how it works, ie that the buyer has another charge added over and above the sellers postage cost, so giving them a bad feedback is a bit hard, of course many have no idea how to opt out of this function. If the seller can't or won't remove the GSP function, just move on, you have had a hard lesson thrust on you, is it right? legally yes, but ethically probably not.
Don't worry we have had it too, and boy did it make us sit up and take notice. This is now the first thing we look for in a sellers listing, and the item would have to be really worth considering for us to keep moving forward. Mostly we just click "next"!! and we are probably not the only ones doing so.
There has been streams of complaints and comments on the discussion boards, about this function and nothing changed so you really have to decide if the item warrents paying the extra. Sometimes you might pay and sometimes not, but at least now you are fully aware of the possible consequences, sorry that you had to go through this but please don't stress, life is too short.
on 26-02-2023 10:26 PM
I know this is an OLD post……… BUT, PITNEY BOWES and the Global shipping program SUCK!!!!!!!!!!!
Ebay should be DISGUSTED at using this is a shipping source!!
RIPPING PEOPLE OFF and somewhere, whether it’s ebay OR Pitney Bowes, they are Profiting BIG TIME!!!!
Pitney Bowes is just DISGUSTING!!!!!!!!!!!!!!!!!
Not to mention, one time I waited THREE MONTHS to get a package!!!!!!! WTH!!!!!!!!!!!!!!!!!!!!!
I pay 3-4 times the actual shipping with this STUPID Global Shipping Program and have to wait FOREVER to even get a package?!?
Oh system that ebay has incorporated is just HORRIBLE!!!!!!!!!!! They have gone downhill and ripping people off is their goal. Nothing but corporate GREED!!!
on 26-02-2023 11:00 PM
Hi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Note Pitney Bowes Global Shipping Program is being replaced by eBay International Shipping.
Thank you for understanding.
