Pocket Rocket with faulty carby...seller is making false technical statements

[girlpeta]

I have had no problems with any sellers or buyers before this last month...something is in the air.

I bought a mini bike (Pocket Rocket) from a seller in Sydney...imported from China I now know.

$206 for the bike.  Mixed Premium Unleaded Fuel with a 2 Stroke Oil as per the mixing bottle provided with the bike.  Followed all other instructions.

The day it arrived, the bike was ridden for about 30 mins.  The next day it was ridden for not more than 60 mins when it spluttered to a stop and would not restart.  The pull start cord was fixed and not able to be moved.

I emailed and advised the seller the next morning, I was told I must have mixed the fuel incorrectly. They told me to empty all the fuel and the carby, clean out the tank and try mixing the fuel correctly.  I was also advised if this didn't fix the problem I may need to replace the motor.......Pffft!

I packaged the bike back up and returned it to them within the 7 days and advised them of the tracking information.  I followed up every couple of days to ask for an update.....

After the item had been back with the seller for 2 weeks, they have advised that by leaving the mixed fuel in the tank overnight, the fuel/oil mixture had "separated and crystalised" clogging the carburetor...they were deeming the issue misuse.

It's now at the point where I have advised them I am fully aware that fuel/oil mixture does not separate overnight as they would have me believe and also that a mechanic friend was with us during the 1.5hrs of use we had of the bike....and that I respectfully requested a full refund of the purchase price.

No reply

I have followed all the links of the automated process to try to raise an issue with a returned item...but I am getting nowhere!

[padi*0409]

I had a slightly better experience with them chooks, I had an issue with some jewellery that fell apart after a couple of days wearing it.

I'd contacted the seller (B&M store) and no joy at all with them - told me it was my fault for wearing it to bed F G S............

So went to Fair Trading/Consumer Affairs and after a few calls they said my only option was to take it to the courts, so I said fine, you ring the seller and tell them that's exactly what I'm going to do (they did after a bit of ranting on my part.....)

2 hrs later I get a phone call from the seller to get my bank details, and the money was in a few days later.................

But what a drama to go through to get a couple of hundred bucks back, when the seller knew it was shoddy merchandise.