Pocket Rocket with faulty carby...seller is making false technical statements

[girlpeta]

I have had no problems with any sellers or buyers before this last month...something is in the air.

I bought a mini bike (Pocket Rocket) from a seller in Sydney...imported from China I now know.

$206 for the bike.  Mixed Premium Unleaded Fuel with a 2 Stroke Oil as per the mixing bottle provided with the bike.  Followed all other instructions.

The day it arrived, the bike was ridden for about 30 mins.  The next day it was ridden for not more than 60 mins when it spluttered to a stop and would not restart.  The pull start cord was fixed and not able to be moved.

I emailed and advised the seller the next morning, I was told I must have mixed the fuel incorrectly. They told me to empty all the fuel and the carby, clean out the tank and try mixing the fuel correctly.  I was also advised if this didn't fix the problem I may need to replace the motor.......Pffft!

I packaged the bike back up and returned it to them within the 7 days and advised them of the tracking information.  I followed up every couple of days to ask for an update.....

After the item had been back with the seller for 2 weeks, they have advised that by leaving the mixed fuel in the tank overnight, the fuel/oil mixture had "separated and crystalised" clogging the carburetor...they were deeming the issue misuse.

It's now at the point where I have advised them I am fully aware that fuel/oil mixture does not separate overnight as they would have me believe and also that a mechanic friend was with us during the 1.5hrs of use we had of the bike....and that I respectfully requested a full refund of the purchase price.

No reply

I have followed all the links of the automated process to try to raise an issue with a returned item...but I am getting nowhere!

[black*poppy]

You usually have to add oil even to a new lawn mower out of the box.  Pretty negligent if it wasn't in the instructions, but I'm making assumptions it wasn't done already.  Anyway the bike isn't with you anymore. 😞

[girlpeta]

Thanks for that....I was trying to stay within their 7 day return policy....I guess I may have shot myself in the foot

[black*poppy]

Maybe not, see how it pans out with Paypal.

Even if you get the broken bike back, it might be fixable.  Especially if you have a mate that's a mechanic.

[girlpeta]

....you have to wonder now what the seller will do if they decide to send it back. I'm sure they won't pay for postage out of the goodness of their heart lol

[girlpeta]

Seller has now come back with basically....."well we have the bike, revise your feedback and we will refund you"

[harley_babes_hoard · Accepted solution]

ok so they are a registered business in fact a PTY LTD their ABN is 13 151 621 224  I would be writing back to them saying you will contact the department of fair trading if your funds are not returned in 24 hours.

Make sure you do report them if they don't comply

http://www.fairtrading.nsw.gov.au/

[imastawka]

Feedback extortion now?   Do not revise your feedback until

you have been refunded.  They have to refund you now they

have the bike.  They can't keep both.

Also keep that message - ebay may be interested in that one

[black*poppy]

Totally agree.  Good advice from Harley too.

[girlpeta]

I have reported the email to eBay

Thanks so much for your help

Peta

[girlpeta]

Thanks so much Harley...I have sent that email to the seller now.

I have to say this discussion board has been excellent for not only helping me work out a way through this mess, but keeping my sanity.

Thanks again to all who have commented

Peta