Possible scam

[lacha3561]

I recently purchased two Quorum EDT fragrances in mid July. The seller listed them as not being tracked, which seemed unusual for a domestic (Australian) purchase.

At the beginning of this month, I asked the seller for tracking details. They provided a number and a receipt showing “delivered,” but I never received the items. This strongly suggests fraudulent activity.

This has been my worst experience on eBay so far, and I am concerned other buyers may also be affected. Could you please advise if I am eligible for a refund, and can you investigate or suspend this seller to prevent further scams?

Thank you for and any help,
Lachlan

[twyngwyn]

Who was the carrier?

[twyngwyn]

What is the item number?

[twyngwyn]

2 of these? 

https://ebay.us/m/I7q09e

[davewil1964]

If you didn't get the items and the seller did not upload tracking to eBay, you would be eligible for a refund under eBay's Money Back Guarantee. Maybe read up on how that works. Although there is a good chance you are outside the MBG window. Maybe read up on how that works.

Naming and shaming or uploading live links is against board policy, so that information is unlikely to be visible for much longer.

The listing twyn included explicitly states 'untracked postage'. Why did you expect tracking? The buyer has all the power in such cases. 

Unusual? I send half my items untracked, and I doubt I'm alone.

[*casey*]

"This has been my worst experience on eBay so far, and I am concerned other buyers may also be affected"

I'm sure other buyers  have been affected and will continue to be affected if they're stupid enough to buy

from the seller..... because their feedback is appalling 

You should have read  the comments in the feedback   and hit the back button.

Was the tracking number  they gave you uploaded to eBay as if it was, you're probably the victim of a fake tracking scam.

Fake tracking number scam  is  also mentioned  in their feedback.

All of the following applies if the tracking wasn't uploaded to eBay as although it's not impossible to get a refund if fake tracking applies, it's a difficult process.

You only have 30 days after the last estimated delivery date  to open an item not received  claim through eBay's Money Back Guarantee and you're pobably out of time

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

If you paid with Paypal , you have 180 days from payment date to file an item not received claim.

Or  as a last resort, you could try a chargeback with your bank

[lacha3561]

Thanks for your reply. I understand your points and I’ll definitely read up more on how the Money Back Guarantee works that’s useful advice.

To clarify, my concern wasn’t so much about expecting tracking when the listing stated otherwise, but more about the fact that the seller provided a tracking number and receipt only upon request. Then later I received a  “delivered,” even though I never received anything. That’s what raised a red flag for me.

I also didn’t mean to “name and shame”, I was just trying to share my experience so other buyers could be cautious. I’ll make sure to avoid links or direct identifiers in the future to stay within the policy.

I do appreciate your perspective about untracked postage being common. My frustration comes from this particular case, which feels different to me.

Thanks again for the input.

[*casey*]

"I do appreciate your perspective about untracked postage being common"

Your seller claims to be a business.

Your  items  come under the  Australia Post dangerous, prohibited and and restricted items category.

A business which has  a contract with Australia Post would lodge paperwork, have tracking,  and package

the items following the strict, specific   requirements for this type of item , for  safety.    By road only.

They could not possibly send  these items as domestic, regular untracked letters as shown on the listing.

[sandypebbles]

Other members can not investigate and we cannot suspend the seller

Buyers can choose not to support these sellers

All the red flags in the world with this seller and yet you went ahead and purchased anyway

Yes, they are a scammer, and all the neg feedbacks warning about this were there, and their feedback is lower than the gutter. 

Stop supporting dodgy sellers

[springyzone]

Yes,  you have been scammed, for sure.

I am not even sure how an Australian based seller could send a package that had no type of tracking. Letters yes, but not a parcel. And not perfumes.

Other buyers probably have been affected, as the other boardies on here have mentioned a lot of negative feedback. 

On ebay, you only have 30 days after the expected date of delivery in which to open an ebay claim. So if you bought mid July & if the seller is in Australia, then you would have had till mid to late August in which to open a proper claim.

If you bought from overseas, you may still be in time.

But what it means is you never wait & wait if something does not get delivered. 

Before your 30 days expires, you open a proper claim, no matter what the seller says, no matter what the seller promises.

You may be out of time. Did you pay with paypal? If so, they have a longer claim period if you have not received an item and you could make a claim through them.

You should still be in time to give negative feedback to the seller. It is how you 'help' other buyers, but it can only help those who help themselves by reading before they buy.