Post and couriers and new AP system...

[gobigone2011]

Hello E1, I am aware that as of July 1 this year AP took on masive changes with their parcel deliveries system and I received a tracked item with tracking number today and it was just thrown on my doorstep ( fairly roughly because obviously the driver did not feel like walking up the 3 steps to put it down ) anyhow my concern is that shouldnt there have been a signature for this item? It was fully tracked and I was monitoring the status online and was receiving email updates too.

[bigbrickshop · Accepted solution]

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@gobigone2011 wrote:

Still a bit confused, sorry.

I understand what you mean by " Increased tracking " it actually gives PP the option to monitor its status online 24/7 so they can go ahead and refuse INR claims if the tracking number given by seller is fake however what i do not understand is in relation to INR claims.

Lets say item goes AWOL in hands of AP is buyer still protected for INR? There is no real proof that it has been received???

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gobigone, sorry, when I said "increased tracking" I mean increased as in the number of parcels now being sent with tracking.

We started using Click & Send for regular parcels in 2010 and it cost an extra $1.50 for the tracking on top of the postage cost. To keep costs down we only added tracking on some parcels. Since May of this year the parcel postage cost includes tracking so all of our parcels are now sent with C&S tracking and lodged over the counter to meet PayPal's Proof of Shipment requirements.

If an item disappears and there is no real proof that it has been received? According to the Australian PayPal Buyer Protection Policy, claims of Item Not Received may not be accepted if the seller provides proof of shipment.

S7.9 If the seller presents Proof of Shipment to your address, we may find in their favour even if you did not receive the item.

From the PayPal website:

What is proof of shipment?

At the very least, your documentation must include the date the item was sent, plus one of:

• An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable), or
• The recipient’s delivery address showing at least the state, city and postcode (or international equivalent), or
• A receipt from Australia Post showing at least the recipient’s suburb, city or postcode (or international equivalent).

Examples of proof of shipping include:

• A copy of the shipping receipt that includes the delivery address. You can get this from Australia Post’s Registered Post and Australia Post’s Registered Post International, or
• For Australia Post eParcel customers, a copy of the consignment information page which shows the delivery address and the online tracking code that can be used to confirm delivery, or
• A shipping code PayPal can use online to view the shipping status and the delivery address. You can get this from TNT, DHL, FedEx, Skippy Post and other carriers, or
• A receipt issued by the carrier signed by the recipient acknowledging delivery.

[critter748]

That's ludicrous! To have an item shipped to a suburb or mailing centre and not have the proof of the purchaser accepting the delivery.

A dodgy seller ship it to a bogus address with the same postcode and that's considered sufficient to Pay Pal.

It just doesn’t sit with me right.

[thecatspjs]

Agree 100% critter.  Very easy for rogue sellers to pull shifties with postcode only proof.

However, at least postcode receipt does not satisfy the proof of addressee details only the proof of post requirement.

There have been some sellers that have successfully argued their case with paypal with receipt only proof and blow their trumpets on the boards how that is all that is required.

However I am pretty sure that their wins are to do with a whole range of information given consideration by paypal, including their track record of transanctions for item not received.