Post and couriers and new AP system...

[gobigone2011]

Hello E1, I am aware that as of July 1 this year AP took on masive changes with their parcel deliveries system and I received a tracked item with tracking number today and it was just thrown on my doorstep ( fairly roughly because obviously the driver did not feel like walking up the 3 steps to put it down ) anyhow my concern is that shouldnt there have been a signature for this item? It was fully tracked and I was monitoring the status online and was receiving email updates too.

[rjm6572]

what we should do is complain to aus post about their service seeing we are paying a lot to get send and receive our items

https://contactus.auspost.com.au/app/ask/session/L3RpbWUvMTM2Njc1ODc1Ny9zaWQvRTZocW10b2w=

[bigbrickshop]

Aus Post parcels now include tracking and sellers can opt to have tracking updates emailed to buyers free of charge.

Signature on Delivery is not included unless the seller has paid extra.

[gobigone2011]

thanks sportandplay so does that mean some fraud buyers can open INR disputes falsely?

[bigbrickshop]

No.

PayPal requires proof of shipping, not proof of delivery, so the increased tracking should actually reduce the number of false claims for INR.

[gobigone2011]

Still a bit confused, sorry.

I understand what you mean by " Increased tracking " it actually gives PP the option to monitor its status online 24/7 so they can go ahead and refuse INR claims if the tracking number given by seller is fake however what i do not understand is in relation to INR claims.

Lets say item goes AWOL in hands of AP is buyer still protected for INR? There is no real proof that it has been received???

[phorum_junkie*]

The basic tracking is limited in scope just as the express satchels always were. they only show tracking to the nearst delivery centre and unless the seller pays the extra for signature required they are treated just the same as the old regular parcels were.

For Paypal seller protection the seller has to provide proof of posting to at least the buyer's postcode so unless the postcode happens to be the same as that of the local delivery centre it will not qualify for seller protection and while Paypal may initially find in the seller's favour an appeal by the buyer pointing out that there is no trackable proof of delivery to their postcode will see that decision overturned unless signature was required so it shows as delivered and signed for..

[thecatspjs]

Sorry, but I have to question the advice you give regarding post services pj - you have made it clear in other posts that you predominately use click and send ebay satchels, so not sure why you are advising on other products you are not so familar with.

Based on personal experience and tracking of a few hundred of parcels being sent by me or delivered to me from destinations acoss Australia  - IMO the tracking now provided by regular parcels, prepaid satchels, express post satchels, registered large letters and click and send without ebay satchel, has improved significantly. compared to a few months ago - though IMO this seems to be  dependent on the delivery centre area you live in.

I am not a lover of Oz Post, they drive me nuts through their consistent incompetence, particularly HQ customer service - which is a joke and full of clearly untrained representatives who make it up as they go along. 

However, credit where credit is due I reckon and whilst all regular parcels are not tracked to door as they should be seeing a customer PAID for the service, there is definately a significant increase of the amount of events scanned - including delivery to the door of regular parcels and satchels. 

Talking about jokes, these are the most stupid, ridiculous, unclear smileys - the worst I have seen .... so hazy visually and a two year old could sketch a clearer image IMO.  and mods it is related to this post because I wanted to use them to highlight particular points in this post and failed dismally due to a choice of robots man woman etc etc - OMG give me a break. 

[phorum_junkie*]

I may use click & send as a seller but as a buyer i am receiving parcels with all types of delivery method.

I have had successful claims with Paypal for a domestic and an overseas item which were initially found in the seller's favour as the status showed as delivered but once I pointed out that they only showed delivery to the suburb where the mail centre was I was refunded in both cases.

[thecatspjs]

Well as you are not around in Australia for a good portion of the year, and the changes were only introduced a couple of months ago I still don't think you are up with the times.

Of course I would never expect you to concede that.