Postage changed...!?

[mollycrownmolly]

Hi everyone,

Can someone please help me? I've been watching an item with a buy it now or best offer option. It had free postage. So I made an offer and it was accepted. Then I got to pay this morning and suddenly the postage is $15! A ridiculous amount for the item anyway.

What on earth had happened? I've messaged the seller but I'm so confused. The listing still says free postage when you go back into it - what has happened?

Thanks!

[pancaket52]

Could you give us the item number then we can have a look and maybe give you some suggestions.

[mollycrownmolly]

Sure, here it is: 201249783379

Thanks!

[mollycrownmolly]

Even in the acceptance email it still says free postage and handling. It's only in the tax invoice that it suddenly says $15.

[pancaket52]

Looks like a newbie seller who's made a mistake.

Have you contacted her yet? If not ,do so and explain that postage cannot be changed after the sale and you only purchased the dress because of the Free postage.

If she has problems changing the Invoice tell her not to click 'recalculate' when changing the postage to 0.00.

If she insists on the postage costs then you will need to make a decision as to whether it's worth it to you at that price or ask her to cancel the transaction.

There will be other members along soon who may have some other advice .

[phorum_junkie*]

They look like a fairly newbie seller so I think they may have not understood what ebay says about accepting offers, what it doesn't mean is they can add postage on if it is free postage.

Just email them and say there must be some mistake as $15 appears to have been added to the item cost for postage and that is not allowed, ask them to send you a corrected invoice without the postage charge. If they refuse then I would tell them you are not payying and will be reporting them to ebay.

[mollycrownmolly]

Thank you! Yes I had already messaged them just before I wrote this. I didn't think you could change the postage. I haven't heard anything back yet. 

But thanks again for the help 🙂 

[mollycrownmolly]

Hey guys, so I heard back from the seller. They said this: 

"Hi my friend,

Thanks for your reply.

All the ebay offers are excluded from shipping cost.
Please kindly read the terms and conditions on eBay." 

To which I said I didn't understand what they meant, and asked again if the addition of shipping was a mistake. They then replied: 

"Yes. You have to pay for the shipping fees."

I replied again saying that they couldn't do that (in a nice way), and haven't heard anything yet. I don't want to be report happy, but I'm in the process and moving house and I'm just too busy to deal with nonsense. I mean, for goodness sake, the listing still stays free shipping. They've clearly just changed it when they sent the invoice. 

So... it is too early to report? Thanks everyone 🙂 

[i-love-my-sheep]

If they have shown free postage in the listing, they can't then add a postage or handling charge.

• For a destination to which you've specified free postage, no other fees related to postage, handling or packaging can be charged.

Send them this link and tell them to scroll down and expand the Postage and Handling Charges link  http://pages.ebay.com.au/help/policies/selling-practices.html

I did that once when a seller was showing free postage in all their listings. I bought quite a bit and they tried to charge me a postage cost. I sent them that link with instructions of where to look and then received a revised invoice with the postage cost removed.

They used the excuse that I had bought a lot and therefore postage would cost more. I pointed out that they should have factored the costs into their listing start price.

[mollycrownmolly]

Thanks, did just that. Their latest reply was this: 

"Thank you for your swift reply.

Please note that the offer you made was shipping excluded, which eBay has given me the opportunity to add the shipping cost.

Unfortunately the shipping cannot be waved as there are handling and processing time involved.

This is a really good dress that hardly been used in the past.

You are getting a great deal after all.

Please consider if you would like to proceed to order.

Kind Regards,"

Just soo frustrating!!