Postage changed...!?

Hi everyone,

Can someone please help me? I've been watching an item with a buy it now or best offer option. It had free postage. So I made an offer and it was accepted. Then I got to pay this morning and suddenly the postage is $15! A ridiculous amount for the item anyway.

What on earth had happened? I've messaged the seller but I'm so confused. The listing still says free postage when you go back into it - what has happened?

Thanks!
Message 1 of 35
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Postage changed...!?

... and now I've heard nothing and they have relisted the item. 

Message 11 of 35
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Postage changed...!?

definitely a new seller then,  and probably English not a first language "Hi my friend"

 

If it was me I would just move on.    There will be plenty of buyers who say give them a neg.

Message 12 of 35
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Postage changed...!?

So what do I do then? They could easily say that I haven't paid for the item, which I haven't. Thanks ๐Ÿ™‚ 

Message 13 of 35
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Postage changed...!?

The seller is ignoring me now. I've sent a message to ebay, but is there anything else I can do? How annoying! 

Message 14 of 35
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Postage changed...!?

and now she wants $99 for the dress!  Fat chance preloved portmans dress..

 

Message 15 of 35
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Postage changed...!?

I would write to her and tell her you will have to report her to ebay, as the offer was made and accepted, on a listing that offered free post, end of story...

Message 16 of 35
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Postage changed...!?

Oh my goodness, he has changed it to $99. I have reported him and told him that, yet he has ignored me now after insisting I pay and has now relisted the dress at a STUPID price. 

 

 

Message 17 of 35
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Postage changed...!?

EBay would NOT have given them the opportunity to add a postage cost to a free post listing, because it is against their policy. My guess is she has seen the postage box in the invoice, so taken it upon herself to add the cost (probably thinking eBay gave them the opportunity to do so).

 

I would remind her that she has now violated several of eBay's policies and that could lead to her account being closed down. I would also contact eBay again (by phone) and explain that she offered free postage, she accepted the best offer, now she is trying to charge a postage cost after sale. Not only that, she has now relisted the item while the transaction is still open.

 

I would imagine there is nothing in her ad to say that the final price didn't include postage? Even if there was, she still advertised free postage. If she remains stubborn, and I don't say this lightly, hit her with a red dot. Most new sellers are happy to be educated by more experienced members, but she is digging her heels in and not budging.

 

What does she think will happen if someone (stupidly) buys it for that price, then you decide to pay? Who does she send the dress to?

 

I would take a guess and say she wasn't born here by her reference to "dear friend". That is a common Chinese greeting when you ask a seller a question.

Message 18 of 35
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Postage changed...!?

I know right! 

 

It's a 'he' by the way ๐Ÿ˜› 

 

I've reported him, so I'll wait a little bit longer. I'm in the process of packing up  my house to move 300kms away so don't really want to spend time on the phone when hopefully ebay will read my message and sort it out. Thanks for the suggestion though, I'll definiely do it if I don't hear something soon. 

 

Like you said, there was nothing in the description that said anything about postage charges, only on the listing it was free. On the resliting it's free too. It's definitely dodgy though, the way he's reslisted the item and ignoring me like our transaction doesn't exist. 

Message 19 of 35
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Postage changed...!?

Got a reply from ebay, they are saying if I'm not happy witih it to request to cancel the transaction with the seller. They are also looking in to their actions. 

 

Sick of this, just gave them negative feedback. I doubt they'll be too successful with a feedback score of 66%! Serves them right for doing the wrong thing.

Message 20 of 35
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