Problem with Envelopes bought

[splashduck33]

Item no. 182039958886   1000x A4 Size 245x340mm Brown Kraft ReCycled Envelopes Peel N Seal 120gsm Mailer

These arrived and I am not happy with the quality Is it a change of mind because they are unusable to post in??

This is the messages between us The first ones are last as I cut and copied.

Some idea if I am being unreasonable with this product Thanks

26 Nov

You sent a message

Message

Of course 120gsm means the thickness of the paper, and if you are posting in an envelope a 120gsm is more is thicker and more durable than normal envelopes which is a much lower gsm Yes i would expect them to be superior and tough enough to actually get the item in the envelope posted without it ripping. You have sold a inferior product that is unusable. I would like you send a label so they can be returned to you ASAP

25 Nov

The seller sent you a message

Message

Hi, 120gsm means the thickness of the paper, and it has nothing related to "tough". We accept your return request, and will refund your money when we received the return parcel.

25 Nov

You sent a message

Message

You can send they of to quality control or sell to another person who dosent care if there product actually arrives to their buyer

25 Nov

You sent a message

Message

And yes the envelopes feel like 120gsm but they rip when touching they is something wrong with them and I expected a product that is usable. Send your label and I will have them packed up and back to you ASAP so you can initiate the refund of my money.

24 Nov

You sent a message

Message

I didnt ask you to match another sellers product I used that as an example I have bought 120gsm envelopes before and they are tough and good to post not thin ones Thats why I went for 120gsm because I am happy with that 120 gsm even though they are a little heavier The more gsm the better the envelope. What you have sold is an envelope that is inferior that rips easily and is not usable.

24 Nov

The seller sent you a message

Message

We did supply the 120gsm envelopes and they are exactly the same as our description and pictures show. They are working very well in our business and other customers are satisfied with these envelopes. We do not match products from officeworks or other suppliers. They are not the same as you expected or the same as you have bought from officeworks before, that was not our mistake. And we did not describe items like that. Please ask before purchase if you have any question. We accept the return, but we are not responsible for the return postage.

23 Nov

You sent a message

Message

I didnt want a rigid mailer or I would have bought I wanted envelopes

23 Nov

You sent a message

Message

where is the label It is not a change of mind You supplied a cheap product that would not transport anything in with out ripping

23 Nov

The seller sent you a message

Message

Hi there, the return address is ZEEB Trading 15 Macbeth St, Braeside, Vic, 3195. Sorry the items are not fit your purpose. But we can not match the products from other suppliers. The envelopes are 100% 120gsm as described. And we have the information in the item description: - This envelope is not a rigid mailer envelope. If you need something to send you flat or soft products, this is an ideal light one for cost and postage saving. We will refund your money when we receive the return parcel.

22 Nov

You created a return

Reason for return

Doesn't work or defective

Comments

I bought these envelopes as I was looking for 120gsm. The reason why is the thickness makes them highly durable and reliable I previously bought 120gsm from officeworks but your price was great as it was a bulk buy. These envelopes are trash and as I was unpacking quite a few just ripped from just handling them let alone packing an item in and sending They are not fit for purpose. When posting in an envelope I would want the item to be still in there when it arrives, I have no confidence in this product at all. I am sorry but you can have your envelopes back and you can refund. Thanks

[davewil1964]

If they are 120GSM, then they are as described.

Any return would be at your expense.

The easy way to tell is to measure one of the ones you have destroyed. Width x length (flattened) = area. Weigh it.

For example, an A4 envelope would be roughly 30cm x 21 cm x 2. Allowing for the overlap, say 1400 square centimetres. A square metre is 10,000 square centimetres. So 120GSM should equal 14% of 120g. Which is17 GRAMS. Rounded.

Edit: I see you have given the dimensions as 245x340. That is 833cm2, doubled, plus overlap for joins. So maybe 20g.

[*tippy*toes*]

The seller has sent you what you ordered. 120gsm envelopes. You are responsible for return postage. Sorry.

[kopenhagen5]

It appears they are not what you expected.

And they may be as what the seller has described.

So it is more of a differ of opinions/expectations.

If you are truly unhappy with them and want a return, open an INAD in eBay and seller will need to provide a return label.

[imastawka]

Don't think they're an INAD

They're exactly as the seller described.

Opinions and expectations don't factor into it.

Think the OP is responsible for return postage

[davewil1964]

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@kopenhagen5 wrote:

It appears they are not what you expected.

And they may be as what the seller has described.

So it is more of a differ of opinions/expectations.

If you are truly unhappy with them and want a return, open an INAD in eBay and seller will need to provide a return label.

---

Please don't encourage scammers, kopes

[*tippy*toes*]

I got the feeling from the OP that a request had already been opened.

I would send the item back to the address the seller specified, let them refund the original purchase price and close the request as soon as they've refunded. I would be grateful that the seller offered refund given some of the envelopes have been damaged, therefore they're not getting a box of 1,000 back, so can't resell them as such.

[kopenhagen5]

Based on the communications posted by the OP,  it appears both sides are correct.

Even though as described, an inferior material will present as such and may not be as expected as normal standards.

In this case the seller does not appear to be flexible in any way therefore I give the benefit of doubt to the buyer.

Should the seller be supplying an inferior product they will be on notice and should they not, it falls on the seller to factor into their business a small percentage for loss or damage.

Hence the sway towards an INAD case without any of us knowing the facts. 

PS, I also thought a case had been opened.

[kopenhagen5]

PPS - I managed a design studio for many years (included graphic design) and 120gsm is 120gsm, however the moisture content will determine it's quality.

Chalk and cheese, similar to products from China that are as described.

[thecatspjs]

If I purchased 120gsm envelopes and they ripped when I handled them or put things in them prior to posting I would want to return them as well - as faulty.

As the OP says other branded 120gsm envelope products are fit for purpose - and their recent purchase of an inferior product is not. 

Faulty goods or goods that are not fit-for-purpose that they are sold to perform - fall under item not as described - on eBay and Paypal.

I think a request to return is reasonable - 120gsm envelopes ripping easily when handled - IMO not acceptable.