on โ10-06-2022 09:20 PM
Hi,
I bought a mobile phone on 21 May 2021. The phone failed to work in Feb 2022 and I sent it back to the seller to fix it. The seller sent it to HK. I haven't received any updates until I sent a message to them in May 2022. Here is what they replied to me:
"We are checking with service station. When the phone is fixed and returned from service station, we will send it back to you immediately."
After 3 weeks I still haven't received any updates.
What can I do?
Thanks
Solved! Go to Solution.
on โ10-06-2022 09:31 PM
What you can do is write it off to experience, and don't allow yourself to be scammed in future.
There are several flags that a blind person would see.
An online seller of a brand name phone - doesn't happen unless they are authorised.
An online seller of a mobile phone, based in Hong Kong, selling into Australia - not an authorised seller. Guaranteed!
You got over 6 months out of the phone. Count yourself lucky. There is nothing you can do. eBay's MGB is only valid for 30 days; Paypal's for 180. Neither is a warranty service - they apply to goods at time of receipt, not months down the track.
For future reference, buy a phone, in Australia, from an authorised seller. Pay the actual cost.
If it sounds too good to be true, believe it. Don't think you're getting a bargain. As you have found, you aren't.
on โ10-06-2022 09:31 PM
What you can do is write it off to experience, and don't allow yourself to be scammed in future.
There are several flags that a blind person would see.
An online seller of a brand name phone - doesn't happen unless they are authorised.
An online seller of a mobile phone, based in Hong Kong, selling into Australia - not an authorised seller. Guaranteed!
You got over 6 months out of the phone. Count yourself lucky. There is nothing you can do. eBay's MGB is only valid for 30 days; Paypal's for 180. Neither is a warranty service - they apply to goods at time of receipt, not months down the track.
For future reference, buy a phone, in Australia, from an authorised seller. Pay the actual cost.
If it sounds too good to be true, believe it. Don't think you're getting a bargain. As you have found, you aren't.
on โ10-06-2022 09:50 PM
Well said. Thanks for your reply!
on โ11-06-2022 02:13 PM
In addition to what @dave has written, never, ever send anything back to a seller at your own cost, unless it is a change of mind issue.