I bought an item on eBay. I promptly paid and waited 10 days for it to arrive from the UK. It was the wrong item, and it was from the UK. It was the only item I was expecting.
Upon notifying the seller and sending an image of the parcel, they apoligised and admitted it was their item. They've asked me to send it back. I paid $5 for postage, but in Australia it will cost around $30 to send it back. Upon letting the seller know this, all of a sudden they started being evasive and denied the item was theirs. I should also include that they sell this exact item that I wrongly received.
There are two important things to note here. The first being that the incorrect item is worth $20 more than the one I paid for. If I was out to scam them I'd have just kept it and not said anything.
The second is that if they don't want to claim ownership of the item, am I then not entitled to keep it and open a dispute because my original item did not arrive?
My biggest issue is that I do not want to spend $30 of my own money sending an item back, for them to refuse it was theirs and be left with nothing.
This is really annoying, mostly because this is the 3rd issue I've have with international sellers in the last few weeks. I feel like no matter what I do I'm going to be ruled against because of their mistake.
Thanks
