@markthomson35 wrote:
Twyngwyn, I would be interested to know who is actually responsible given it has been deemed lost. For those sellers questioning why I didn’t go direct to EBay within the MGP I can now confirm after going through all the emails that the seller confirmed with me that they had made a claim with DHL and my refund would be processed. Any reasonable person might think that this would be enough. I’m still waiting and eBay are not willing to intervene. Thank you
That's the thing though, isn't it. It sounds as if none of the carriers are prepared to take responsibiliity. From what you have said, it seems that it was lost when in the hands of DAI.
One thing is clear here and that is that the seller was never promising you that they would personally refund you. After you complained, they contacted DHL and for all we know, they may have been told that it would be dealt with. The seller would have had no reason to lie to you because they were never personally liable for this refund, it was in the hands of ebay international shipping.
Once it gets to them and they post it on, the refund should really be on them.
Imastawka made the comment that some sellers, especially Chinese sellers, will promise a refund or to resend goods to buyers in order to ease them past the 30 day mark without making a claim.
That is perfectly true, she wasn't being racist. These boards are full of people who come on to complain about it because of course they have lost their money. Chinese sellers, unlike your seller, have a personal stake in it as their items are not sent via ebay international shipping. So if a buyer opens a claim, they will be personally liable for the refund.
Chasing up postal carriers etc is always a hassle, especially when you're dealing with an international item. But if you're buying on ebay, you don't have to follow that path and I would advise you not to.
Unfortunately, ebay encourages buyers to contact sellers to resolve problems.
But the fact is, you should usually not bother going down that track either.
It may sound harsh but what you need to do with any ebay purchase is if it does not arrive by the estimated due date range, then don't bother with contacting delievry services, don't even bother contacting the seller & especially don't bother waiting more than 7 days max over the estimated dates.
Just go directly into an official ebay claim for item not received.
It won't matter what postal service has it or where it is, not your problem. If you don't have it, then ebay will be forced to give you a refund as long as you follow through.
I agree with you that, given you can show your history of contact with the seller so shortly after the non arrival of the item & given it was actually sent via an ebay service, that a human supervisor should have intervened before this to issue a refund. Did you actually chat to a live human on ebay?
I can understand that after all that has happened, you're feeling like you never want to use ebay again but if you do, remember next time if anything goes wrong, take no prisoners, don't contact selelrs, don't listen to sellers. only deal through an official ebay claim & make that claim asap.
