Refunds

[seriousclown21]

How do I ask E Bay to Step in when a Seller refuses to provide a refund for items returned

[twyngwyn]

Did you follow the correct procedure?

https://www.ebay.com.au/help/buying/returns-refunds/returns-missing-items-refunds-buyers?id=4008&st=...

[seriousclown21]

My Purchase history listing of the item I returned does not provide an opportunity to get Ebay to step in

[padi*0409]

If it is less than 180 days past the purchase date of the item and you have tracking to prove the item was received by the seller open a dispute in Paypal's "resolution centre".

[imastawka]

Further to that, upload the tracking to the dispute.

And don't close the dispute until you get your refund.