Reporting a Seller

[davidxlms]

Want to report a seller. The detail of the problem cannot be contained in the 1000 character limit. There is no chat contact or support phone number. So, I will attempt a limited report  and see what happens.

[countessalmirena]

https://www.ebay.com.au/help/call_us?type=ContactUs (Live Chat)

… but if what you want to report doesn’t fit into 1000 words in the Report a Seller (other) field, you’re unlikely to get any satisfaction. eBay are only interested in reports about policy violations; if you have a long essay and grievance, eBay will not care.

Live Chat is staffed by CS reps who are low on the totem pole and read from scripts. They can help with straightforward issues. More complicated situations - ask for supervisor. For long tale that doesn’t really fit into complaint about eBay policy… paint a Michelangelo on the wind.

[papermoon.lady]

If it is about an item, you can share the item number here (not the seller's ID), and we can possibly advise you what to do.

[yes_i_want_it_please]

what about a seller who changes their price when you put it in the cart?  I have queried the seller and they blame ebay fees.  (we're talking a 100% price difference!).  How do I report that to ebay?

[countessalmirena]

Perhaps you are looking at a listing with variations. Post the item number and we can look at it.

[sugar249]

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@yes_i_want_it_please wrote:

what about a seller who changes their price when you put it in the cart?  I have queried the seller and they blame ebay fees.  (we're talking a 100% price difference!).  How do I report that to ebay?

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A seller doesnt know you have added anything to the cart.

Until you commit to buy, a seller is entitled to increase or decrease a price.

[springyzone]

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@yes_i_want_it_please wrote:

what about a seller who changes their price when you put it in the cart?  I have queried the seller and they blame ebay fees.  (we're talking a 100% price difference!).  How do I report that to ebay?

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That sounds very strange. I can't account for it. It would not be ebay fees showing separately.

It would not be the seller doing it either as when you place things in the cart, you have not bought them yet. 

When you put something in the cart, that is the ebay system at work.

The question I would have for you is this: Did you notice the price difference immediately you placed it in the cart?

Or did you leave it in the cart a while then come back another time to look at it again and noticed the price had increased.

If the price changed immediately, that would be very strange. You could try buying it outright, without putting in the cart at all.

If the price difference showed some time later, maybe a few days later or whatever, then the item may have gone up in price in the meantime. As sugar said, sellers wouldn't know what is just in a cart & they are free to change prices as they wish. The Black Friday sales are pretty much over so you may have missed out on a markdown. Prices on lots of goods can change rapidly, not just on ebay. 

It isn't worth reporting the seller for as whatever happened, it is not their fault.

[sandypebbles]

Without  an item number we can only guess it was a listing variation/multi item listing

As said the seller has no idea you have put something in your cart

So the story the way you tell it is simply not possible 

[yes_i_want_it_please]

It's actually as soon as you select the colour and/or size (it's a clothing item).  I have been through every option of size and colour and NOTHING is the price that is on the front screen.  it starts as $19.47 and when you select an option it comes up as $38.49 (and then discounts if you buy more than one).  I get that if something comes in different lengths, sizes, fabrics or other options that you may pay more (that happens a lot), but to look at something for $19 and then make a selection and the price automatically doubles - it seems a bit off

[yes_i_want_it_please]

perhaps my terminology was not quite correct.  I should have said when i choose options