Requested express postage not done

[carolescakes]

Hi if I've requested express postage the buyer sent an invoice and I've paid it. Now he tells me he didn't send express postage because it wasn't requested. But I've got messages where I requested express and stated it was urgent. Can I cancel the order if it's not recieved in time?

[bakeandfry]

Thanks Tippy!

[englishrosegardens]

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@carolescakes wrote:
Hi if I've requested express postage the buyer sent an invoice and I've paid it. Now he tells me he didn't send express postage because it wasn't requested. But I've got messages where I requested express and stated it was urgent. Can I cancel the order if it's not recieved in time?

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The last time I did a paypal claim one of the choices for a reason was because it didn't arrive in time, meaning the seller knew you were in a hurry for it and did nothing about it.  That could have been over a year ago so maybe it's changed, but I doubt it.  If they offered express and you have proof that you asked for it but the seller didn't use it then you should have grounds for a refund because you bought it on the proviso that they'd send it a certain way.  If they did send it express straight away but it didn't arrive because of AP, that's not the seller's fault and I wouldn't penalise them for it, but I would if it was their fault. 

I know messages on some ebay emails are harder to find than others, but a good seller will make a point of checking for messages from buyers on payment notices, on invoice requests, as well as in direct messages.

[phorum_junkie*]

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@enigmabear wrote:

Did you pay the extra for express postage? did the seller put express postage on the new invoice? (if one was sent) if only the original invoice was sent (which is generated automatically by ebay) are you certian the seller SAW your message before the posted? 

As far as I am aware, no a buyer cannot cancel AFTER an item is sent

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The buyer requested the combined express postage before they purchased so if they sent a quote they must have seen it., If the buyer just saw the amount the seller had quoted when they got the invoice I doubt if they would look to see if it said express postage, they would have no reason to as they had asked for that service prior to purchasing.

If I were the seller I would probably refund in those circumstances, if it was more economically viable to get the goods back I would send a return label or if it wasn't worth it just tell them to keep the items.