Return costs for INR (bed)

[beemer555]

Hi. I purchased a bed last Monday, wich was guaranteed to arrive by last Friday. I needed it for the weekend.  When seller hadn't posted by mid week I checked in and they said they hadn't guaranteed anything (despite listing saying free post and 2-4 days arrival by 1 August). I requested cancellation, seller refused.  I stated in covered by Buyer Protection but they said eBay won't help or refund.

Sure enough bed didn't arrive so I filed INR yesterday and asked for refund. I had to go out and buy a bed here given I needed it urgently.  Seller responded and said it will be sent next week?!?!  I've again explained ebay will refund due to failure to meet delivery guarantee. I've asked him not to send given he hasn't sent yet, but yes being obstinate. 

I'm just worried about what happens if he does send the bed, which I have no use for now. What will ebay likely do re: return costs? I can't afford to pay postage to return a bed and feel like I shouldn't have to given the seller refused to cancel - but will ebay force me to in order to get a refund?

I've tried to contact ebay via chat but the chat on the website just keeps saying 'encountered a problem' and won't connect to an agent. I've tried Facebook chat but got no reply. Email also gets no reply.  And the INR says they won't step in for another 3 days.  I'd just like them to tell the seller if he insists on still sending the bed, I'll be refunded and he'll have to pay return costs. 

Help appreciated! 

[countessalmirena]

OP, you have misunderstood; there is not a guaranteed delivery date. You’ll see next to the ordered item in your My eBay an estimated delivery date (EDD). Nowhere does it say “guaranteed” to arrive by [date].

If you ordered on 28th July, and needed it for the weekend, you were probably pushing it somewhat. When the need is urgent, you are really best off buying from a local store; buying online in those conditions might result in a delivery delay. Sellers can’t control couriers’ delivery time or Australia Post’s delivery time…

But let us take a look at the listing. Do you have the item number? (Not order number - the item number which should show on the listing itself.) It would be interesting to see the actual wording, the seller’s country of registration, etc.

I should also add that while you can request a cancellation after purchasing, you cannot insist that the seller cancel.

You may be in a jam if the seller’s already despatched the bed. If it arrives within the EDD range (that is to say, by the latest EDD), you can’t claim INR (item not received), and equally you can’t claim INAD (item not as described) just because you bought another bed and you thought this one was guaranteed to arrive by the weekend… as that would be an abuse of buyer protection.

But if the latest EDD has indeed come and gone, you should be able to open an INR dispute. 

Anyway, without saying anything further, please post the item number here and the responders here can take a look.

[*casey*]

"Sure enough bed didn't arrive so I filed INR yesterday and asked for refund

 And the INR says they won't step in for another 3 days"

The seller only has 3 days to refund you  or provide you with a tracking number.

If  that doesn't happen , ask eBay to step in  the  very  minute you're able to.

[*casey*]

"Hi. I purchased a bed last Monday, wich was guaranteed to arrive by last Friday"

I can see how you and other buyers would think that.

I haven't seen / noticed this before but when I  did a search for a bed,  it does show something similar.

It's not until you go into the listing that it gives a range of delivery dates

Free delivery by Fri 8 Aug      in a search

Free delivery in 2-4 days

eBay Postage Labels

Get it between Wed, 6 Aug and Fri, 8 Aug           on listing

Like this

https://www.ebay.com.au/sch/i.html?item=225648523522&rt=nc&_trksid=p4429486.m3561.l170197&_ssn=de99f...

[*casey*]

Note *

Free delivery by Fri 8 Aug

will  only show if you're within certain  postcodes, which I presume you are OP

Postcode  6000 will show it on my example

[springyzone]

Hi. I purchased a bed last Monday, wich was guaranteed to arrive by last Friday. I needed it for the weekend.  When seller hadn't posted by mid week I checked in and they said they hadn't guaranteed anything (despite listing saying free post and 2-4 days arrival by 1 August). I requested cancellation, seller refused

I think we'd really need to see the ad before we could say for sure.

The dates that matter are in the ad in the part that says estimated delivery dates. 

They may be estimated but if an item hasn't arrived by the end date, you can go right into an ebay claim.

I'm getting the sense maybe the dates had passed if your INR case was opened.  You wouldn't be able to open it otherwise?

Unfortunately, that seller will have been notified that a claim has been opened against them so what i suspect could happen is the seller will now rush out to post it within the time frame, then upload tracking details.

And you might be told to wait.

Personally, I think that, given you contacted the seller and explained the circumstances and that seller had not nothered to post it off after a few days, he should have just cancelled.

But the thing is, he didn't have to & if he can get it off with tracking asap, I fear you may be stuck with it.

I doubt ebay will tell him not to send it or that if it is delivered, he will have to pay return costs because you've bought another elsewhere. But I could be wrong.

Let us know how you get on.

And as for anything urgent, online shopping isn't the way to go, even if you're promised express shipping or whatever. Stuff goes wrong, deliveries are often delayed, you can't rely on things being on time.

[beemer555]

Hi - I do acknowledge I probably shouldn't have relied on the delivery dates in the listing. And had the seller at least bothered to ship within that window I probably wouldn't be pursuing this. But he didn't, and still hasn't - hence I'm pursuing it. 

Item number is 236201567467.

I finally managed to get a call back from ebay. They said I'm absolutely covered in this instance and that even if he insists on sending, I just need to file an 'item not as described' claim, given it didn't arrive in the delivery window, and he didn't even ship before then.  They said I'll l be refunded and he'll be advised he needs to organise and pay for the return.   They advised me to contact him again and tell him what they've said, in the hopes he'll see sense and not 'shoot himself in the foot' by still sending.

We'll see I guess! 

[*casey*]

Another example of

Free delivery by Fri 8 Aug        on the search page   (with my postcode)

"I stated  I'm covered by Buyer Protection but they said eBay won't help or refund"

It's an older account with 2 old feedback for buying  and although there's one feedback for selling and they offer pick up, there's definitely cause for concern with those listings.

Be sure to ask eBay to step in to the dispute  the very minute the 3 days are up , if necessary

[etb321]

Ah, I recall, with fondness now, thoughts of the turbulent years, of sleeping on a mattress on the floor. 

[beemer555]

It gets even better! Seller has now provided a tracking number - for an item that was delivered to someone in Tasmania over a week ago (I'm in Canberra).   When I questioned it and said I'll be putting in a claim for a refund as soon as eBay allows me to later this week, he responded with ' "We aren’t giving you a refund stop putting your hopes so high and lying you haven’t received a refund this is A SCAM "

Some people!!