SELLER DID NOT POST AS ADVERTISED IN THE LISTING.

[ep000001]

Recently I purchased an item from a seller.

The seller advertised the postal Method as being Australia Post.

The seller then went and sent the item via another delivery service other than Australia Post.

I waited over a week for the item.

In the end, it was not even delivered by the courier the seller chose contrary to the listing.

And, the delivery status in the tracking showed a false "Delivered" status.

I know the item was not delivered due to my CCD surveilence system not recording the delivery on that, or any other day.

Whether the seller was in kahoots with the chosen delivery company I don't know.

My point is that some sellers believe they can do what they want and not abide by the rules.

I took it to the resolution center, opened a case against the seller, and won with a full refund issued.

It's a possibility that the courier delivered to the wrong address. 

I don't know for sure, and the person that may have received my delivery in error, has not come forward.

The point here is that the seller advertised Australia Post as the delivery method, and acted contrary to the listing, sent the item with Aramex (formerly Fastway), and the item was not delivered. Subsequently a "Delivered" status was falsely applied to tracking history.

And that is just not ethical.

[ep000001]

It's not a contradiction. ebay will take it into account. You just need to state the facts and ensure they are verifiable.

The delivery status stated "Delivered",

However it was not by the delivery company that was stated in the listing.

The listing stated that it would be delivered by Australia Post, NOT Aramex.

It was clearly stated in the postage information.

The seller contradicted the listing and sent the delivery through another delivery company.

ebay verified it and issued the refund. Subsequently I reported the seller also.

I won't be screwed over, however the seller can probably avoid the complaint I issued by stating that they made a mistake.

Well in my book, if you make a mistake, you are responsible to repair the damage that mistake causes.

In the end, i was the one who ended up with the short end of the stick having to waste my time with it, in order to get back what was mine anyway.

Now i have to avoid sellers who ship with Aramex, the courier company cannot be trusted. They stated the item was delivered and it was not.

I have video surveilence to show they never even came to the premises. 

[ep000001]

ooooooooh I'm sooooooo scared...

I HAVE NOT PERFORMED ANY ACTION  CONTRARY TO LEGISLATION.

And i can prove everything I state.

As usual, you are not helping. And perceive to know all the facts involved.

[padi*0409]

---

@ep000001 wrote:.

I opened a case against the seller due to the seller being responsible for the delivery.

Not quite, the seller, to have seller protection with eBay's MBG has to show tracking events as delivered to the customer.

The plain fact of the matter is that the seller was responsible for the delivery, and the seller sent the item with a delivery company that was not the one stated in the listing.

The seller was wrong to not notify you that a courier was going to be used. BUT the seller's responsibility ends when they can show by tracking that the item was delivered to you.

The seller therefore failed to deliver,and failed to comply with the listing also.

See my replies above............

I also worked with the seller for many days trying to resolve the issue, the seller did not want to accept responsibility for the loss.

See above replies............

Even though a "Delivered" status" is recorded in the tracking, it does not show that the issue is resolved and ethical.

I refuse to accept responsibility for a sellers unethical action(s).

I have been suckered enough!

---

Read the link below to understand what a seller's responsibilities are under the MBG.

https://www.ebay.com.au/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4...

In particular the statement :-

"If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered."

Edit I suspect that eBay has refunded you out of their own money and NOT the seller's money.

[ep000001]

"Did the seller advertise that they would use Sendle?  That is a courier broker and the actual courier used can be one of a number of companies although Fastway/Aramex is a very strong possibility.   And they have a reputation of being one of the worst couriers if not THE worst....see the thread on the boards that has been running for years."

The seller specificly advertised Australia Post as the carrier.

There was no mention of "Sendle" in the listing.

It strictly stated Australia Post.

However, the seller decided to send the item with Aramex.

God knows why, the seller probably saw that it was cheaper and tried to save money.

[ep000001]

If what you are stating is true, then i can only state for the record:

Just like the sellers, I'm also allowed to make "mistakes" and "errors" here so I can be excused...

[ep000001]

You know what:

Whatever...

I opened a case under the circumstances and I won, and now others will know what happened in case they go through the same.

If you want to get critical about it, go and write a book on the subject.

[padi*0409]

---

@ep000001 wrote:

If you want to get critical about it, go and write a book on the subject.

---

Perhaps you should read up on eBay policies before you start sprouting your own "facts" - that would be a nice change.

[katistrophik]

It would be quite laughable padi, if it wasn't so stupid, and if he keeps it up, someone is going to report him.

You can't state on a Public Forum all the accusations he has made and not expect to get done for it, only a numpty puts this kind of libelous tripe in 'writing' for heavens sake.

His last thread was bagging everything about some poor hapless seller > hoping the seller gets kicked off eBay, seller lied about the refund and 48 hours later he tried to close the thread coz he recived the refund that he had claimed was fraudulent on the sellers part.

Just keeps digging that hole.

Spoiler

[katistrophik]

https://community.ebay.com.au/t5/Buying/SCAMMED-WITH-A-FAKE-REFUND-PROCEDURE-THROUGH-THE-EBAY-RESOLU...

Have a read of this, full of false slanderous claims

[lyndal1838]

---

@ep000001 wrote:

No I do not work for one of the couriers or their company.

Three members of my family have had a combined total of over 70 years experience in the courier industry so have a fair idea of how they work.

Aramex was formely Fastway and is currently in a handover situation.

Handover situation?   Since 2019.........hahahaha.

I opened a case against the seller due to the seller being responsible for the deliver.

People do not realise that the delivery of carriage contract, is between the seller and the delivery company, not the buyer.

This also applies when Australia Post also decides to leave a calling card instead of actually leaving the item for "whatever" reason.

Australia Post does not recognise the receiver as that which has the Delivery of carriage contract.

This legally means that if you interfere, you have no authority since the delivery of carriage does not include you.

The receiver does actually hae some rights.....I suggest you check that out before spouting this rubbish.

The Delivery of carriagecontract is between the sender and the carrier (courier service).

Therefore the receiver cannot be blamed, howeverin the case of Australia Post, they do not have to fulfill a delivery under legislation.

They are exempt as stated in the Statute of Liability legislation covering it.

Furthermore, i had video evidence to the contrary that shows no one actually came to deliver the item on the day.

The plain fact of the matter is that the seller was responsible for the delivery, and the seller sent the item with a delivery company that was not the one stated in the listing.

The seller therefore failed to deliver,and failed to comply with the listing also.

I also worked with the seller for many days trying to resolve the issue, the seller did not want to accept responsibility for the loss.

If the seller has proof that the item was delivered to you then it is up to you to deal with the delivery company, not the seller.

If it was under different circumstances, and the seller complied with the listing, and the courier company had done the right thing.

I would have not even bought the matter up here.

However I find it compelling and essential to note it here so others can see it.

Even though a "Delivered" status" is recorded in the tracking, it does not show that the issue is resolved and ethical.

My point is that buyers should double check the product listing, before and after any issues, to ensure they are correct in their understanding of the matter if they perceive any wrong doing was instigated.

I refuse to accept responsibility for a sellers unethical action(s).

I have been suckered enough!

---