Scam listings

[Anonymous]

I purchased an item that turned up with parts missing and was nothing like the image listed on eBay. It didn't even come with the power lead. While I have started a return claim, the seller wants me to send it to China when the return address label on the box has a return address of NSW. I feel like I am being scammed out of what will be well over $400 after tracked postage to China. Trying to contact eBay is now like pulling teeth from a unicorn. I sent a message of concern to ebay and got an email in Chinese? It's a joke. And after I did the claim, eBay is now flooded with the same dodgy machine and yes same fake image on some posts as I enquired about it. I'm sick of auto replies from eBay saying they won't get back to you regarding the issue, they will just consider it. When/If this current mess gets sorted I will be closing my eBay account as the scams seem to outweigh the genuine sellers now and it's just a minefield of scammers selling now.

[padi*0409]

" I sent a message of concern to ebay and got an email in Chinese?"

What you must do if it is within 30 days of the last ETA of the item, open a dispute with eBay's "money back guarantee". If the item is "not as described" then the seller must pay for the return postage, not you.

https://pages.ebay.com.au/ebay-money-back-guarantee/

Edit to add. DO NOT close the dispute until you are completely satisfied with the outcome, do not close it if the seller says they can't refund until you do - that's a lie.

[Anonymous]

I have started the return, seller said they could not supply a return label. But how long do I have for the item to be returned/delivered back before that times out? And why are they getting me to send it to China when the return label states NSW?
I just feel like I am being scammed.

[lyndal1838]

Why didn't you open a dispute for Item Not As Described.....the seller would be responsible for the return postage.   If the item was sent from within Australia you can argue that you should get an Australian address for the return.

Trying to contact ebay is useless.....disputes are automated and you must follow the correct processes.

If you cannot get satisfaction through an ebay dispute then go through paypal....you have 180 days for this process.

Instead of complaining about the ebay protection, learn how they work and you will not have these problems.

[padi*0409]

It's true that if they are not in Australia, they can't give a return label. BUT wait until eBay gives you the opportunity to escalate the case and ask them to step in. Make it clear in the dispute that the item was sent from Australia before asking them to step in.

[Anonymous]

Get off your high horse hey and learn how to read properly....

[lyndal1838]

Charming.....I doubt that many posters will be rushing to help you with that attitude.

[padi*0409]

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@Anonymous wrote:

Get off your high horse hey and learn how to read properly....

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To be fair lyndal was probably still typing when you posted the you had opened a dispute with the MBG, that wasn't clear in your opening post.

[Anonymous]

I stated in original post I have started a return claim, not sure what wasn't clear about that. But thanks for making it very clear eBay is now rubbish. I thought these forums were here to seek advice, since eBay is now pretty much uncontactable. Seems it's just for keyboard warriors with too much time on their hands. 👋

[lyndal1838]

A return request is not the same as opening a dispute....returns can be for any reason and largely depend on what the seller decides.

A dispute is definitely saying that something is wrong with the item and ebay can step in if you are not getting satisfaction from the seller.