@lyndal1838 wrote:
Digi I have to disagree with you....it seems that what should happen and what does happen are two different things.
Last Christmas I had occasion to want to return a bracelet that was too short....it had been shortened and it was not mentioned in the listing.
The seller said no and the dispute was closed.
When I rang ebay (before the call centre was closed) I was directed to paypal for a dispute. In fact the ebay rep opened the dispute despite me asking to do it myself in order to apply for the return postage option. Result was that I had to pay for the tracked return postage myself.
I would never ever use the MBG again.....it will be a definite not as described dispute in future.
The only circumstances under which the seller has (or should have) the option to deny a return request is if the buyer selects a COM reason for the return, and the seller has "no returns accepted" as their return policy (which applies exclusively to COM returns), or the request is made after the MBG has expired (this applies to INAD return requests, too). Sellers literally do not get an option to decline and close an INAD request unless it's past the MBG guarantee timeframe.
My point was you can't open an "INAD dispute" on eBay without it being a return request, but you can open a return request for a non-INAD reason ("wrong size or doesn't fit", for example, is commonly chosen as a reason for return, on eBay this is a COM reason, but is frequently [and incorrectly] selected when the item was described as a different size).
I believe I addressed the fact that not all requests on eBay go the way one expects them to, by my use of the word "should" rather that a straight "will", and the line "what points to discuss with eBay if the outcome is not satisfactory".
