on 10-01-2015 10:01 PM
Hi All!
I recently bought an item for which the seller offers returns. On arrival, I realised the item was not fit for purpose and I went to contact the seller about it but instead of the "contact seller" button, I saw the "request return" button and clicked that. The seller has since replied asking for more information (not yet agreeing to a refund) and asking me to close the return request so they can "communicate with me more quickly and easily".
I don't know how this new system works yet and I'm concerned if I close the return request I may be losing my right to open an "item not as described" case later on.
What are people's thoughts?
Thanks in advance!
on 10-01-2015 10:23 PM
on 10-01-2015 10:33 PM
If you have already initiated an ebay dispute you cannot now change to a paypal dispute.
Sorry vicadelaide, I have never done an ebay dispute so I am not much help but I would assume that it is the same as a paypal dispute in that if you close it you cannot reopen it at a later date.
Dont do anything until other posters can confirm that though.
on 10-01-2015 10:59 PM
I have just tried that. Paypal says I can't open a Paypal dispute now because I've opened an eBay dispute. 😞
on 10-01-2015 11:57 PM
on 11-01-2015 12:46 AM
Do not under any circumstances close the case until you have resolution. As mentioned, once it's closed, it's game over. If the seller is being difficult, he will cease all communication if you close the case. I'll put a years wages on it. He is trying to pull a swifty on you.
on 11-01-2015 08:01 AM
@vicadelaide wrote:Hi All!
I recently bought an item for which the seller offers returns. On arrival, I realised the item was not fit for purpose and I went to contact the seller about it but instead of the "contact seller" button, I saw the "request return" button and clicked that. The seller has since replied asking for more information (not yet agreeing to a refund) and asking me to close the return request so they can "communicate with me more quickly and easily".
I don't know how this new system works yet and I'm concerned if I close the return request I may be losing my right to open an "item not as described" case later on.
What are people's thoughts?
Thanks in advance!
from the seller's point of view he might be a little peeved that you selected the "return" button, instead of just emailing him. I realise that it is the way ebay has set it up, but a straight email in the first instance would be the way to go.
However, now that the return screen has been initiated, do not close the return request.
Provide the information the seller has asked for, and it may be able to be resolved peacefully.
on 11-01-2015 12:07 PM
Yeah, as a seller myself, I realise now that I probably should have just emailed first, but it's not as though I opened a dispute... I just a saw that they offered a return and there was a "return your item" button.
I wish eBay wouldn't change things!
Alright, I'll just have to politely tell them that no, I won't be closing the request.
on 11-01-2015 04:05 PM
Yes, the new changes are a nightmare for sellers. Buyers don't realise that a seller is automatically given a defect, and they are very hard to appeal.
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It would be much simpler if that default button was removed and replaced with the original CONTACT THE SELLER button.
on 11-01-2015 09:05 PM
To be honest once you go down that route for first contact sellers gets a defect whether they resolved it or not. Ebay have in effect taken away a sellers incentive to provide good service.
It is easy to understand as soon as this happens it ruffles a sellers feathers.
Doesn't matter whether your issue is valid, a misunderstanding or not. Seller gets no room to work that out with you. He gets a defect and has to refund, or it goes to ebay intervention who will refund. even if you are just mistaken or even making it up.
The new system simply triggers a defensive response in sellers