Seller asking me to close return request

[vicadelaide]

Hi All!

I recently bought an item for which the seller offers returns.  On arrival, I realised the item was not fit for purpose and I went to contact the seller about it but instead of the "contact seller" button, I saw the "request return" button and clicked that.  The seller has since replied asking for more information (not yet agreeing to a refund) and asking me to close the return request so they can "communicate with me more quickly and easily".

I don't know how this new system works yet and I'm concerned if I close the return request I may be losing my right to open an "item not as described" case later on.

What are people's thoughts?

Thanks in advance!

[vicadelaide]

UPDATE:

Well, I contacted the seller and said I was sorry for having opened a request rather than just contacting them, I hadn't realised the implications, but now that it was open I couldn't close it.

I gave them all the information re the product they asked for and needed.

They wrote an epic and semi-nonsensical rant back saying they couldn't process a refund if I wouldn't close the request, and saying "we just need a little cooperation form your side".

Long story short, I discovered that after 3 days, you can escalate a request to a claim, hich I did, and within 15 minutes eBay sent me a full refund.

I don't feel bad about clicking the return button anymore, that seller was a jerk.

[bjmonty28]

Thanks for the update OP.

The seller tried testinig you, if you had have cancelled the return request in eBay you wouldnt have been able to get your money back./

Is eBay asking you to return the item or what?

[trebs36]

Dear all,

Much the same issue for me - I purchased and received a not working led globe and was surprised to see a return button option, seemed all too easy. Printed off the return label and shipped it back but it seems the seller left the return package at the post office for 3 days and it's still there.

When I emailed the seller he was evasive but finally said he would refund me but I needed to close my return request because "we found that your payment is now frozen due to the return request on ebay". Thanks to this community I did not close the request but went to ebay 'Help' and found out how to check the status of my return request. I clicked a take action link on the return request and was immediately advised that the case had been decided in my favor and I would be refunded in 3 days.

Yes I do realise the implications for sellers with this new refund policy that ebay is widely advertising. It must be a nightmare for sellers who are forced to refund eg if a clothing item does not fit a person.

[davewil1964]

MBG didn't exist when this thread was relevant. As you acknowledged when you used 'new' in a thread from 2015

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.