Seller charged for transport to/from Post Office

[3kidsnopets]

I received a pair of shorts today that I paid for on Paypal 19 days ago. It arrived in a paper envelope (torn and open at one end) with $3 worth of stamps on it. The seller charged me $8 postage. When I queried this she said that the remainder of the charge covered transport to/from the Post Office! What? Has anyone come across this type of thing before? 

Also..the item is not the same as in the photograph. It has subtle differences. It is a secondhand pair of shorts and the sizing does not match that in the description. The seller's answer was just that "yes it is that size 'cos, I'm a 10 and it's too big for me and they were my sister's and she is a 6 and they were too big for her, etc, etc". They are a definite 10 and even the conversion from the Euro sizes confirms this. So what should I do? I want a refund and the seller is basically saying no way. I think this is unfair as she is dishonest and shouldn't get away with it. Should I raise a case against her? If I give neg feedback, could she do the same to me out of spite?     

[3kidsnopets]

*I mean she said they were too small for her, and too big for her sister.

She also claimed that she included measurements which she certainly did not. 

Also, at the end of the auction, she tried to get me to bank deposit instead of Paypal because there was a 'problem' with her account. I insisted on paying Paypal and magically her account was okay.

She had 100% rating but I noticed that another customer commented that they paid $8.50 postage and she put a 60 cent stamp on the parcel.

[motherbear2003]

There's definitely no measurements in her listing, nor could I see "No Returns Accepted".  You will need to consider if it's worth while returning the shorts by registered post as this is what PayPal require if you raise a SNAD dispute.

She cannot leave you anything other than a positive (no seller can).  If it was me, I'd open a dispute, leave negative feedback and 1's for DSRs, except Communication.  Sounds like a shonky seller to me:|

[***super_nova***]

All you can do is to leave low stars for postage cost and description (1 star is lowest, 0 does not count).

If you want a refund and if you paid with PP open dispute Item Not As Described.  But you will have to post it back with trackable means, unless you have some eBay satchels for click&send, you will have to post it registered, but PP will refund you the whole original payment, when you provide the proof of sending the item back to the address they will give you.

[3kidsnopets]

Thanks so much for the feedback. I emailed the seller back and asked her to refund me the full amount. If she refuses I will open a case with Paypal (and leave feedback warning for others). It's not that much money but it's the principal. Sellers like this make Ebay a risky place. I hate dishonesty. People like this expect to get away with it 😞

[kopenhagen5]

Just so you know ebay sellers are allowed to charge for handling.

  Cost of box

  Cost of packaging and wrapping

  Petrol to lodge items

Having said that, I think an extra $5 for $3 postage is a little high, unless the seller lives a long way from a post office.

[3kidsnopets]

I think it's dodgy. I wouldn't do it. Sometimes I use recycled packaging to save the buyer money. Exaggerating the charges only causes distrust and it's plain greedy. There are plenty of post offices in Melbourne. Besides, the cheap paper envelope was unsuitable for the item. It could have torn right in half. And the $3 was not the correct amount for the item posted. Should have been $6.60. She was also trying to rip Australia Post off. Because of the shoddy postage my item took 19 days instead of up to a few.

[licoricebabyandfabmama]

Also if it was just sent as stamp mail she could have and maybe even did just stick it in the red box, which are all over the place.  If she had taken such a parcel to the counter they probably would have made her send it as a parcel

[curraone]

Just so you know ebay sellers are allowed to charge for handling.

  Cost of box

  Cost of packaging and wrapping

  Petrol to lodge items

Having said that, I think an extra $5 for $3 postage is a little high, unless the seller lives a long way from a post office.

I don't think you're allowed to charge for petrol are you?   The ebay site says

• Actual Postage cost: This must be limited to the actual cost (i.e. postage) for posting the item.

• Packaging cost: This must be limited to the actual cost of packaging materials used for the item, such as bubble wrap, tape, box and mailing label and must not be excessive or unnecessary.

• Handling cost: This must be limited to the reasonable costs for selecting and preparing the item for shipping and must not be excessive or unnecessary.

[foxette-in-sox]

I don't think you're allowed to charge for petrol are you?   The ebay site says

• Actual Postage cost: This must be limited to the actual cost (i.e. postage) for posting the item.

• Packaging cost: This must be limited to the actual cost of packaging materials used for the item, such as bubble wrap, tape, box and mailing label and must not be excessive or unnecessary.

• Handling cost: This must be limited to the reasonable costs for selecting and preparing the item for shipping and must not be excessive or unnecessary.

NO & I left 3 negs for seller who is now NARU for that reason.Stupid woman sent around $100 worth of jewellery in 60c envelope & charged $10 for postage.

When I very nicely informed her they should have been sent registered for her own protection & packaged correctly as well & that she couldn't charge for petrol costs,I was literally told where to go.:|