Seller emailed me After paid and posted demanding extra 37 for postage cost?????

[livingthelife2012]

Hi,

I recently bid on and won 4 used m&m dispensers. I won the auction for $89 and it had a flat postage price in the listing as $22. NOTHING anywhere on the listing saying the postage varied, or asking to contact or wait for invoice nothing saying that as not the real postage price.

So, as i always do, i paid instantly. She never contacted me after i paid to say that postage was not correct, or postage could be different from that stated in listing.

I have heard nothing from the seller then or in the time prior to them sending the item.

Tonight i received an email saying they posted it and the postage price was wrong. It came to 59.70 in total and she is demanding the extra 37.70 be put into her account today.

I understand nobody likes to be out for postage. And If she contacted me PRIOR to posting and said there was. Listing error for the postage, it was 37 more. Gave me an opting to find a cheaper courier or ask if i still wanted it when postage was so high since the flat rate $22 postage quote was her error..but to post it and then demand nearly 40 extra afterwards?

Is that right? And do i have to pay it?

I am not out to do the wrong thing, or intentionally cause anyone a loss but i think its a little but unfair.

[digital*ghost]

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@livingthelife2012 wrote:


Is that right? And do i have to pay it?

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No, and no.

It is expressly against eBay policies to request more than the quoted amount for postage for the same service. If you had requested or selected a different, more expensive service, then the seller would have been able to invoice for a higher amount legitimitely.  

By the looks of the listing, the package was probably large and cubed by Australia Post (that is, when they took it in to the PO, it was assessed and charged by volume, typically resulting in a much higher charge than if it went on actual weight), so the seller is probably telling the truth about the discrepancy, but you would be within your rights to refuse to pay the extra. In the past, I've personally been happy to (independently) send a seller extra, or meet them halfway when something like this happens, but it often depends on how they handle the situation. 

[Anonymous]

The seller has to cop this one... its their responsibility to make sure the postage costs they are charging are correct

You dont have to give them a cent

[j*oono]

Poor seller but they didn't work this one out properly.  The feedback says that you may not get the items.

Click and send marks items as posted when they haven't been.  Just printing the label marks items as posted.

[go-tazz]

Could this be the first case of AP cubing a B4?

It looks like the B4 would have being the best postage option,

[fixnwear]

Hello OP,

very unfortunate thing to happen!

But you say you don't wish to do anything wrong and shortchange anyone - so don't.

Just pay the difference, as ultimately, no matter who did what the fact remains that your postage is going to be $37 dearer.

Can't believe the advice given to you - to do nothing, as that would definitely constitute a gain at someone else's expence.

Just because this is Ebay. Not a good enough reason to not pay correct postage for your item - if indeed that is correct postage.

I'm guessing it probably is as the seller took the trouble to notify you once they've found out.

Not that $37 is much money at all - but if the seller is poor and can't afford it they just will not be able to send it to you.

I don't think it would sit with me right to receive something knowing full well I didn't pay enough to get it - and whose fault it was to start with wouldn't make me feel better one bit!

[cq_tech]

The issue here is that the OP would very likely not have bothered bidding had the postage been listed at the correct price of $59.70. Probably the fairest solution all round would be for the transaction to be cancelled, then nobody will be out of pocket.

[letscleanupmycupboards]

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@fixnwear wrote:

Hello OP,

very unfortunate thing to happen!

But you say you don't wish to do anything wrong and shortchange anyone - so don't.

Just pay the difference, as ultimately, no matter who did what the fact remains that your postage is going to be $37 dearer.

Can't believe the advice given to you - to do nothing, as that would definitely constitute a gain at someone else's expence.

Just because this is Ebay. Not a good enough reason to not pay correct postage for your item - if indeed that is correct postage.

I'm guessing it probably is as the seller took the trouble to notify you once they've found out.

Not that $37 is much money at all - but if the seller is poor and can't afford it they just will not be able to send it to you.

I don't think it would sit with me right to receive something knowing full well I didn't pay enough to get it - and whose fault it was to start with wouldn't make me feel better one bit!

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No, I disagree. OP is not up for any extra. Seller should have said postage varied by location, a flat rate is a flat rate, it is the advertised cost so is what stands.

Does the seller plan to declare the extra $37 to ebay to allow them to take their 10% FVF out? I don't think so.

As a seller everything I estimate postage for is charged at cubic weight if its over a kg. Sometimes the post office doesn't charge cubic weight, so the buyer gets a refund of any extra postage. The time to change things is before posting, not afterwards.

OP has done nothing wrong IMO.

[j*oono]

Well I read this all wrong last night because I thought it was said that the seller gave you an option to find a cheaper method.  That was just what you think they should have done and maybe so.

Fixnwear, how do you know that the buyer can afford the extra postage?  They bid knowing what their maximum bid and postage would be so you can't then whack an extra $37 on top.

The seller should wear the cost or at best do a 50/50 and maybe offer half the extra postage.

[fixnwear]

In reply to j*oono:

Of course I don't know if the buyer can afford it - only went on OP's initial question where she was asking if she should pay it.

And you are right, ideally they ought to go 50/50 for postage.

In my post I was only saying that I wouldn't dream of shortchanging anyone, not for their sake but for my own piece of mind.

Didn't think that opinions from different viewpoint would hurt - that is why these boards exist.

And as for the FVF on postage?

What on Earth is that?

Didn't think that part would be any of Ebay's business unless they now provide postal services as well.

Don't sell so don't know anything about it.