Seller is refusing to refund full amount paid

[myt6784]

The Seller is refusing to refund the full amount paid as he claims the shipment

was not returned in the original condition..

This Shipment was sent back in the SAME condition it was received IF it was

damaged in Transit by AUSTRALIA POST  why am I being held responsible and

being made to lose half of  my money?

[padi*0409]

---

@myt6784 wrote:

.........why am I being held responsible and

being made to lose half of  my money?

---

If you didn't open a dispute through eBay's Money Back Guarantee then that is probably why.

[domino-710]

Have you actually opened - a not as described case - if not do so if you are within the 30 limit - immediately.

The seller cannot prove it did not arrive back in the same condition it was received by the buyer.

[*casey*]

Was it a  "change of mind"  return or a  "not as described"  return ?

What is the item number ?  Don't post the seller's name.

[myt6784]

The item concerned was advertised as GENUINE on receipt of goods it was not 

hence the “return “ and request for a refund which I was advised by eBay  was 1/2 

the amount paid apparently the “SELLER “ is deducting  1/2 the amount because the shipment 

was received in “ damaged “ condition I have told eBay  surely this is down to 

the AUSTRALIA POST HANDLING it is not my responsibility.. since then no further 

correspondence.. should I contact eBay again as it looks like they have washed their hands 

of this complaint.

[davewil1964]

It is the responsibility of the sender, which is you in this case, to ensure items are packaged in accordance with AP standards.

If it was damaged in transit by AP, de facto it wasn't adequately packaged.

[lezned-toycollector]

For any item returned damaged, the seller is permitted to deduct up to 50% of the purchase price to compensate their loss.

FYI... almost all items which are damaged by Australia Post are deemed by them to be inadequately packaged, in which case the seller may deduct up to 50% of the purchase price from the refund.

Just as the seller is responsible for any damage in transit on its way to you, you are responsible for any damage in transit on its way back.

[*casey*]

"The item concerned was advertised as GENUINE on receipt of goods it was not" 

So out of curiosity,  did you open an "item not as described"  case through eBay's Money Back Guarantee ?

It sounds as if you did but just checking.

Or did you just ask to return the item ?

What is the item number ?  Don't give the seller's name.

[*casey*]

"The item concerned was advertised as GENUINE on receipt of goods it was not" 

And I'm wondering if it was a seller of fake perfume 

[*casey*]

Do you have proof the item is counterfeit ?

Is it mentioned  in  your messages or in  the 'item not as described' case , if you opened one ?

Counterfeit items are on the  Australia Post prohibited list.

Has the seller given you any proof of damage ?