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Seller Centre has answers you can trust for all your selling questions.

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Hello

I have just had a phone call from somebody telling me over a thousand dollars has been taken from my account. ,and to wait so they can fix it. I haven't used ebay in about a month ,I have only bought a phone holder.What is happening

User avatar by • Community Member
  • 399 Views
  • 3 replies
  • 1 Helpful

Seller didn’t follow through with promised replacement

I received a faulty item from a seller and eBay encouraged me to sort out the issue with the seller. The seller promised a replacement item then ghosted me once the 30 day return window was up (and did not supply a replacement). Is there anything I c...

User avatar by • Community Member
  • 405 Views
  • 4 replies
  • 0 Helpful

reinstate

Hello,Unfortunately I cannot buy from USA ebay seller. My account has been restricted.Could you please reinstate it.Thanks

User avatar by • Community Member
  • 553 Views
  • 2 replies
  • 0 Helpful

I brought a breville bread maker worked for 2. hours and stopped I'm having trouble getting my money

Return request page does not work I've had this problem now for 6. days 7. days I bought a breville bread maker worked for 2. hours and stopped Since then I've brought another 1. I just would like my 2. hundred and thirty dollars back greg the person...

Received incorrect item

I purchased a model train set for my son for his birthday. The package arrived on august 1st and it's not what I ordered at all not even close. I contacted the seller who said I had to do a return via eBay so I did that the seller sent me return labe...

User avatar by • Community Member
  • 442 Views
  • 6 replies
  • 0 Helpful

What an offer.

Not really a query, just some light relief.I received a seller offer yesterday for something in my watch list.At first I was excited, but on closer inspection I thought, hang on, wait a minute! I didn't even realise sellers could send special offers ...

Scammer

I purchased an item from a seller - the seller was messaging me through out the money back guarantee period, assuring me that they were waiting for stock to arrive and then as soon as the money back guarantee window passed, they stopped replying and ...

User avatar by • Community Member
  • 915 Views
  • 10 replies
  • 0 Helpful

Sent item back, no refund

Hi all,I sent back an item almost a month ago, it seemed to be stuck in transit. The seller refused to refund me even though they could see it was sent back but hadn't arrived yet, I filed a paypal dispute. When I did this eBay closed my return reque...

Money back guarantee???

I purchased an item that was supposed to be posted from NSW, it was sent untracked and I never received it. I reported this to eBay and the seller has added tracking information that shows something was sent from China to a different address, not my ...

User avatar by • Community Member
  • 2232 Views
  • 20 replies
  • 0 Helpful

Return costs for INR (bed)

Hi. I purchased a bed last Monday, wich was guaranteed to arrive by last Friday. I needed it for the weekend. When seller hadn't posted by mid week I checked in and they said they hadn't guaranteed anything (despite listing saying free post and 2-4 d...

User avatar by • Community Member
  • 1186 Views
  • 23 replies
  • 0 Helpful

There is a problem with your payment method.

We find your current payment method to sellers extremely confusing. A problem that could have been very simple has now been made unnecessarily complicated by your unclear payment practices.It has become very difficult for sellers to reconcile actual ...

Item hasn’t arrived after months.

Case with eBay closed while I was waiting for response from seller (still zero contact) original order was in March. What are my options? I can’t even figure out how to give negative feedback to seller which I’m not sure will even help as they’ve onl...

User avatar by • Community Member
  • 123 Views
  • 1 replies
  • 0 Helpful

Paying cash on pick up is now the same as not paying at all

I recently won an item at auction, picked it up from the seller and paid cash for it when I collected it, but there's no way of marking the item as "paid" on my end and the seller can't find one on hers either, so it now looks like I'm going to have ...

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